Effects of advisory services on growth of small scale food manufacturers in Selangor, Malaysia

Small and medium-sized enterprises (SMEs) have been instrumental to the growth of Malaysia's economic development. Among the significant contribution was in terms of providing employment, increased export and national income. Realizing this fact, various initiatives have been introduced by t...

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Main Author:	Ahmad, Suwardi Afandi
Format:	Thesis
Language:	English
Published:	2013
Subjects:	Small business - Malaysia Food industry and trade
Online Access:	http://psasir.upm.edu.my/id/eprint/91199/1/FP%202013%2039%20-%20IR.pdf
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id	my-upm-ir.91199
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spelling	my-upm-ir.911992021-11-01T01:01:45Z Effects of advisory services on growth of small scale food manufacturers in Selangor, Malaysia 2013-09 Ahmad, Suwardi Afandi Small and medium-sized enterprises (SMEs) have been instrumental to the growth of Malaysia's economic development. Among the significant contribution was in terms of providing employment, increased export and national income. Realizing this fact, various initiatives have been introduced by the government in order to strengthen the SMEs development. Advisory service program is one of the initiatives established with the aim to assist and guide the SMEs particularly in the manufacturing sector. There are currently more than 60 agencies involved in providing advisory services to the SMEs. The types of advisory services given depend on the core business of the institutions but usually consist of technical and business advices. Based on statistical record, about 34,000 SMEs in various sectors had received advisory services from various government agencies. Through the provision of the advisory services, it is hoped that the capability of the SMEs will be increased. However, such expectation needs to be confirmed and supported with empirical research. Thus, the main objective of this study was to evaluate the impact of the advisory services upon the business performance of the firm. Performance will be measured by two indicators r: namely firm sales' growth and the inherent ability to manage the business. The sample size of this study was 103 food manufacturers in Selangor which received advisory services from government agencies. The primary data was gathered through face to face interview using standard questionnaires. The data was analyzed using descriptive statistics, factor analysis and logistic regression analysis. Results showed that advisory services received by the respondent had positive and significant relationship with sales while for ability to manage the business indicated positive and significant relationship only for business and management advices. This study suggests that the advisory services program is beneficial and should be continued. The findings also highlight the perception of the respondent against thirteen aspects pertaining to the service delivery system that need to be improved due to their lowest ratings. Four factors consisting of prompt action, good communication skills, current technology and better equipped facilities were identified to influence the reception of the services given. Thus, this study recommends that the advisory agencies should prioritize and integrate these four factors for the effectiveness of their advisory service programs. Small business - Malaysia Food industry and trade 2013-09 Thesis http://psasir.upm.edu.my/id/eprint/91199/ http://psasir.upm.edu.my/id/eprint/91199/1/FP%202013%2039%20-%20IR.pdf text en public masters Universiti Putra Malaysia Small business - Malaysia Food industry and trade Abd. Latif, Ismail
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English
advisor	Abd. Latif, Ismail
topic	Small business - Malaysia Food industry and trade
spellingShingle	Small business - Malaysia Food industry and trade Ahmad, Suwardi Afandi Effects of advisory services on growth of small scale food manufacturers in Selangor, Malaysia
description	Small and medium-sized enterprises (SMEs) have been instrumental to the growth of Malaysia's economic development. Among the significant contribution was in terms of providing employment, increased export and national income. Realizing this fact, various initiatives have been introduced by the government in order to strengthen the SMEs development. Advisory service program is one of the initiatives established with the aim to assist and guide the SMEs particularly in the manufacturing sector. There are currently more than 60 agencies involved in providing advisory services to the SMEs. The types of advisory services given depend on the core business of the institutions but usually consist of technical and business advices. Based on statistical record, about 34,000 SMEs in various sectors had received advisory services from various government agencies. Through the provision of the advisory services, it is hoped that the capability of the SMEs will be increased. However, such expectation needs to be confirmed and supported with empirical research. Thus, the main objective of this study was to evaluate the impact of the advisory services upon the business performance of the firm. Performance will be measured by two indicators r: namely firm sales' growth and the inherent ability to manage the business. The sample size of this study was 103 food manufacturers in Selangor which received advisory services from government agencies. The primary data was gathered through face to face interview using standard questionnaires. The data was analyzed using descriptive statistics, factor analysis and logistic regression analysis. Results showed that advisory services received by the respondent had positive and significant relationship with sales while for ability to manage the business indicated positive and significant relationship only for business and management advices. This study suggests that the advisory services program is beneficial and should be continued. The findings also highlight the perception of the respondent against thirteen aspects pertaining to the service delivery system that need to be improved due to their lowest ratings. Four factors consisting of prompt action, good communication skills, current technology and better equipped facilities were identified to influence the reception of the services given. Thus, this study recommends that the advisory agencies should prioritize and integrate these four factors for the effectiveness of their advisory service programs.
format	Thesis
qualification_level	Master's degree
author	Ahmad, Suwardi Afandi
author_facet	Ahmad, Suwardi Afandi
author_sort	Ahmad, Suwardi Afandi
title	Effects of advisory services on growth of small scale food manufacturers in Selangor, Malaysia
title_short	Effects of advisory services on growth of small scale food manufacturers in Selangor, Malaysia
title_full	Effects of advisory services on growth of small scale food manufacturers in Selangor, Malaysia
title_fullStr	Effects of advisory services on growth of small scale food manufacturers in Selangor, Malaysia
title_full_unstemmed	Effects of advisory services on growth of small scale food manufacturers in Selangor, Malaysia
title_sort	effects of advisory services on growth of small scale food manufacturers in selangor, malaysia
granting_institution	Universiti Putra Malaysia
publishDate	2013
url	http://psasir.upm.edu.my/id/eprint/91199/1/FP%202013%2039%20-%20IR.pdf
_version_	1747813674603511808

Effects of advisory services on growth of small scale food manufacturers in Selangor, Malaysia

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