Kasiri, L. A. (2015). Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Kasiri, Leila Agha. Effects of Standardization and Customization Level on Service Quality, Customer Satisfaction and Loyalty, and Moderating Roles of Service Nature and Customer Needs. 2015.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Kasiri, Leila Agha. Effects of Standardization and Customization Level on Service Quality, Customer Satisfaction and Loyalty, and Moderating Roles of Service Nature and Customer Needs. 2015.
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