Antecedent and outcomes of human capital in enhancing service small- and medium-sized enterprises’ international performance

This study is aimed at improving comprehension on the antecedent and outcomes of human capital in enhancing international performance of business service small- and medium-sized enterprises (SMEs) by drawing on the Dynamic Capability View, Resource-based Theory, and Institutional Theory. Essentia...

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Main Author:	Ahmad, Norwan
Format:	Thesis
Language:	English
Published:	2020
Subjects:	Small business - Malaysia Human capital
Online Access:	http://psasir.upm.edu.my/id/eprint/99260/1/SPE%202021%2026%20IR.pdf
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id	my-upm-ir.99260
record_format	uketd_dc
spelling	my-upm-ir.992602023-04-03T06:30:42Z Antecedent and outcomes of human capital in enhancing service small- and medium-sized enterprises’ international performance 2020-06 Ahmad, Norwan This study is aimed at improving comprehension on the antecedent and outcomes of human capital in enhancing international performance of business service small- and medium-sized enterprises (SMEs) by drawing on the Dynamic Capability View, Resource-based Theory, and Institutional Theory. Essentially, human capital reflects the knowledge, skills, and abilities of individuals in a firm, which are key for enhancing international performance concerning success in foreign markets such as in terms of revenue, profit, and market share. Despite the importance of human capital in influencing performance as well as the fact that business service SMEs’ depend highly on human capital, investigations in the literature on the antecedents and outcomes of human capital on international performance is still limited. Investigation into the relationship between human capital and international performance is pivotal in light of the challenges facing Malaysian business service SMEs which suffer from weak international performance. This study proposes that managing human capital wisely may enhance SMEs’ capabilities and create innovative service offerings, which may contribute to better international performance. Also, the study suggests that one of the ways to develop human capital is through the adoption of a knowledge-based human resource management. A quantitative research method is employed involving a survey on 278 business service SMEs from Malaysia. Prior to conducting the quantitative study, a qualitative preliminary study was conducted to validate the factors that drive international performance found from the literature, which facilitate the development of the research framework. Four key findings were found from this study. First, knowledgebased human resource management was indeed an antecedent of human capital. Second, human capital was found to positively influence international performance. Third, dynamic capability in the aspects of entrepreneurial orientation, foreign market knowledge, marketing capability, and technological capability were found to mediate the relationship between human capital and innovative service offerings. Fourth, innovative service offerings and government facilitation were found to drive the international performance of business service SMEs. These findings point towards the importance of both, internal resources and capabilities, as well as external support from the government in ensuring international performance among business service SMEs. The study provided support for Resource-based Theory, Dynamic Capability View, and Institutional Theory. The study’s findings are beneficial for the stakeholders of the industry such as business service SMEs, government agencies, and trade associations. Small business - Malaysia Human capital 2020-06 Thesis http://psasir.upm.edu.my/id/eprint/99260/ http://psasir.upm.edu.my/id/eprint/99260/1/SPE%202021%2026%20IR.pdf text en public doctoral Universiti Putra Malaysia Small business - Malaysia Human capital Imm, Serene Ng Siew
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English
advisor	Imm, Serene Ng Siew
topic	Small business - Malaysia Human capital
spellingShingle	Small business - Malaysia Human capital Ahmad, Norwan Antecedent and outcomes of human capital in enhancing service small- and medium-sized enterprises’ international performance
description	This study is aimed at improving comprehension on the antecedent and outcomes of human capital in enhancing international performance of business service small- and medium-sized enterprises (SMEs) by drawing on the Dynamic Capability View, Resource-based Theory, and Institutional Theory. Essentially, human capital reflects the knowledge, skills, and abilities of individuals in a firm, which are key for enhancing international performance concerning success in foreign markets such as in terms of revenue, profit, and market share. Despite the importance of human capital in influencing performance as well as the fact that business service SMEs’ depend highly on human capital, investigations in the literature on the antecedents and outcomes of human capital on international performance is still limited. Investigation into the relationship between human capital and international performance is pivotal in light of the challenges facing Malaysian business service SMEs which suffer from weak international performance. This study proposes that managing human capital wisely may enhance SMEs’ capabilities and create innovative service offerings, which may contribute to better international performance. Also, the study suggests that one of the ways to develop human capital is through the adoption of a knowledge-based human resource management. A quantitative research method is employed involving a survey on 278 business service SMEs from Malaysia. Prior to conducting the quantitative study, a qualitative preliminary study was conducted to validate the factors that drive international performance found from the literature, which facilitate the development of the research framework. Four key findings were found from this study. First, knowledgebased human resource management was indeed an antecedent of human capital. Second, human capital was found to positively influence international performance. Third, dynamic capability in the aspects of entrepreneurial orientation, foreign market knowledge, marketing capability, and technological capability were found to mediate the relationship between human capital and innovative service offerings. Fourth, innovative service offerings and government facilitation were found to drive the international performance of business service SMEs. These findings point towards the importance of both, internal resources and capabilities, as well as external support from the government in ensuring international performance among business service SMEs. The study provided support for Resource-based Theory, Dynamic Capability View, and Institutional Theory. The study’s findings are beneficial for the stakeholders of the industry such as business service SMEs, government agencies, and trade associations.
format	Thesis
qualification_level	Doctorate
author	Ahmad, Norwan
author_facet	Ahmad, Norwan
author_sort	Ahmad, Norwan
title	Antecedent and outcomes of human capital in enhancing service small- and medium-sized enterprises’ international performance
title_short	Antecedent and outcomes of human capital in enhancing service small- and medium-sized enterprises’ international performance
title_full	Antecedent and outcomes of human capital in enhancing service small- and medium-sized enterprises’ international performance
title_fullStr	Antecedent and outcomes of human capital in enhancing service small- and medium-sized enterprises’ international performance
title_full_unstemmed	Antecedent and outcomes of human capital in enhancing service small- and medium-sized enterprises’ international performance
title_sort	antecedent and outcomes of human capital in enhancing service small- and medium-sized enterprises’ international performance
granting_institution	Universiti Putra Malaysia
publishDate	2020
url	http://psasir.upm.edu.my/id/eprint/99260/1/SPE%202021%2026%20IR.pdf
_version_	1776100313277661184

Antecedent and outcomes of human capital in enhancing service small- and medium-sized enterprises’ international performance

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