Total quality management practices and the effect on supply chain management of Shopee Malaysia

Digitalization heralds the dawn of the industry 4.0 era. The current generation's tendency for online activities, such as shopping or transacting on e-commerce platforms, is among the primary reasons for the high degree of competition among online trading service provider applications. However...

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Main Author:	Norhafifah, Majid
Format:	Thesis
Language:	English English
Published:	2022
Subjects:	HD28 Management Industrial Management
Online Access:	http://ir.upnm.edu.my/id/eprint/163/1/TOTAL%20QUALITY%20MANAGEMENT%20%2825%20Pages%29.pdf http://ir.upnm.edu.my/id/eprint/163/2/TOTAL%20QUALITY%20MANAGEMENT%20%28Full%29.pdf
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spelling	my-upnm-ir.1632023-02-22T02:30:43Z Total quality management practices and the effect on supply chain management of Shopee Malaysia 2022-04-15 Norhafifah, Majid HD28 Management. Industrial Management Digitalization heralds the dawn of the industry 4.0 era. The current generation's tendency for online activities, such as shopping or transacting on e-commerce platforms, is among the primary reasons for the high degree of competition among online trading service provider applications. However, despite the widespread use of Total Quality Management in developed countries, little attention was paid to the implementation and evaluation of quality initiatives by organizations in the most notably leading e-commerce platform in Malaysia i.e. Shopee. The main objectives of this study to determine the level of TQM practices and supply chain management practices among Shopee Malaysia employees and to examines the relationship between TQM practices and supply chain management practices among Shopee Malaysia employees. This study applied crosssectional method with quantitative approach. Data are gathered by using purposive random sampling method through questionnaire. The data collected are analyzed using SPSS software. For the purpose of comparing the level of supply chain management practices by selected socio-demographic factors among Shopee employee, Independent t-test and ANOVA has been employed. Correlation analyses such as Pearson correlation and Multiple Linear Regression has been employed to ascertain relationship between dependent and independent variables in this study. The level of TQM practices in this research has been measured with six dimensions namely leadership, knowledge and process management, training and education, customer focus, organizations and human resources. Based on the results, the researcher found that TQM practices and supply chain management practices is at moderate mean score. For correlation analysis, TQM and supply chain management practices indicated a non-significant relationship. Insignificant relationships between TQM and supply chain management practices may indicate the presence of an indirect or nonlinear relationship. The absence of a significant link between TQM variables and supply chain management practices may imply the existence of a mediational interaction between TQM practices 2022-04 Thesis http://ir.upnm.edu.my/id/eprint/163/ http://ir.upnm.edu.my/id/eprint/163/1/TOTAL%20QUALITY%20MANAGEMENT%20%2825%20Pages%29.pdf text en public http://ir.upnm.edu.my/id/eprint/163/2/TOTAL%20QUALITY%20MANAGEMENT%20%28Full%29.pdf text en validuser mphil masters Universiti Pertahanan Nasional Malaysia Centre For Graduate Studies
institution	Universiti Pertahanan Nasional Malaysia
collection	UPNM Institutional Repository
language	English English
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Norhafifah, Majid Total quality management practices and the effect on supply chain management of Shopee Malaysia
description	Digitalization heralds the dawn of the industry 4.0 era. The current generation's tendency for online activities, such as shopping or transacting on e-commerce platforms, is among the primary reasons for the high degree of competition among online trading service provider applications. However, despite the widespread use of Total Quality Management in developed countries, little attention was paid to the implementation and evaluation of quality initiatives by organizations in the most notably leading e-commerce platform in Malaysia i.e. Shopee. The main objectives of this study to determine the level of TQM practices and supply chain management practices among Shopee Malaysia employees and to examines the relationship between TQM practices and supply chain management practices among Shopee Malaysia employees. This study applied crosssectional method with quantitative approach. Data are gathered by using purposive random sampling method through questionnaire. The data collected are analyzed using SPSS software. For the purpose of comparing the level of supply chain management practices by selected socio-demographic factors among Shopee employee, Independent t-test and ANOVA has been employed. Correlation analyses such as Pearson correlation and Multiple Linear Regression has been employed to ascertain relationship between dependent and independent variables in this study. The level of TQM practices in this research has been measured with six dimensions namely leadership, knowledge and process management, training and education, customer focus, organizations and human resources. Based on the results, the researcher found that TQM practices and supply chain management practices is at moderate mean score. For correlation analysis, TQM and supply chain management practices indicated a non-significant relationship. Insignificant relationships between TQM and supply chain management practices may indicate the presence of an indirect or nonlinear relationship. The absence of a significant link between TQM variables and supply chain management practices may imply the existence of a mediational interaction between TQM practices
format	Thesis
qualification_name	Master of Philosophy (MPhil)
qualification_level	Master's degree
author	Norhafifah, Majid
author_facet	Norhafifah, Majid
author_sort	Norhafifah, Majid
title	Total quality management practices and the effect on supply chain management of Shopee Malaysia
title_short	Total quality management practices and the effect on supply chain management of Shopee Malaysia
title_full	Total quality management practices and the effect on supply chain management of Shopee Malaysia
title_fullStr	Total quality management practices and the effect on supply chain management of Shopee Malaysia
title_full_unstemmed	Total quality management practices and the effect on supply chain management of Shopee Malaysia
title_sort	total quality management practices and the effect on supply chain management of shopee malaysia
granting_institution	Universiti Pertahanan Nasional Malaysia
granting_department	Centre For Graduate Studies
publishDate	2022
url	http://ir.upnm.edu.my/id/eprint/163/1/TOTAL%20QUALITY%20MANAGEMENT%20%2825%20Pages%29.pdf http://ir.upnm.edu.my/id/eprint/163/2/TOTAL%20QUALITY%20MANAGEMENT%20%28Full%29.pdf
_version_	1813223569711169536

Total quality management practices and the effect on supply chain management of Shopee Malaysia

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