جودة الخدمات بالمعايير الدولية فى المطارات دراسة تطبيقية على مطار مصرته الدولى - ليبيا

The researcher has dealt with the quality of services in accordance with international standards for airports, taking Misurata International Airport, 2013 - 2014 AD, a model. The study has relied on two approaches: The inductive cognitive approach and the applied analytical descriptive approach . In...

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Main Author:	Abdulnaser Genah Mohamed Shaghdoun
Format:	Thesis
Language:	other
Subjects:	International Standards for Airports Quality Services Misurata International Airport
Online Access:	https://oarep.usim.edu.my/bitstreams/f3ce11d1-462c-4747-8c3f-21b8bfecb157/download https://oarep.usim.edu.my/bitstreams/0d257aa6-2bf0-4824-b350-feac1726e446/download https://oarep.usim.edu.my/bitstreams/99660499-8800-46d6-b91f-6c49cbe0e52b/download https://oarep.usim.edu.my/bitstreams/b752b3e9-3cf3-42b7-907d-a878768fd247/download https://oarep.usim.edu.my/bitstreams/1e4f1c08-b2ac-4811-adcd-e9c2a6993800/download https://oarep.usim.edu.my/bitstreams/50581da8-13b8-49e1-9f9c-a3c41cd9a9a0/download
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id	my-usim-ddms-12291
record_format	uketd_dc
spelling	my-usim-ddms-122912024-05-29T20:06:41Z جودة الخدمات بالمعايير الدولية فى المطارات دراسة تطبيقية على مطار مصرته الدولى - ليبيا Quality services to international standards at airports empirical study on International Airport Misurata - Libya Abdulnaser Genah Mohamed Shaghdoun The researcher has dealt with the quality of services in accordance with international standards for airports, taking Misurata International Airport, 2013 - 2014 AD, a model. The study has relied on two approaches: The inductive cognitive approach and the applied analytical descriptive approach . In order to measure the quality of services depending on a scale of five a dimensions, namely: reliability,responsiveness, tangibility, safety and compassion, the researcher distributed 300 questionnaires to random employees of Misurata International Airport as well as a range of customers (passsengers). After collecting 206 the questionnaire, the data was subjected to statistical analysis using SPSS program. The researcher interviewed the Assistant Manager of Misurata International Airport and the Director of Finance & Administration. The researcher has reached several conclusions, including: low-quality level of service, poor infrastructure, poor use of modern technology, lack of employee training, poor administrative system due to concentration of power, poor of task distribution, most of the workers and staff are not familiar with the laws of General Authority of Libyan Civil Aviation as well as lack of experienced air cargo companies. A comparison has been conducted between Hamad International Airport, and Misurata International Airport.The comparison shows that Misurata airport suffers a severe shortage in many aspects, and lacks basic components of air cargo. According to the study results, the researcher has presented recommendations aiming to improve the performance of Misurata International Airport. The recommendations include providing the airport with modern technology, staff training to keep pace with modern development, improvement of the airport infrastructure, increasing material incentives for workers, and spreading democratic atmosphere i.e. decisions must not be centralized superstructures. Universiti Sains Islam Malaysia 2015-07 Thesis other https://oarep.usim.edu.my/handle/123456789/12291 https://oarep.usim.edu.my/bitstreams/b7bcc3bc-fcb1-43ee-98d7-d26cfa9cdcd5/download 8a4605be74aa9ea9d79846c1fba20a33 https://oarep.usim.edu.my/bitstreams/f3ce11d1-462c-4747-8c3f-21b8bfecb157/download a1a04ccb1b12ae6b79bdd4a2aaa1bdbe https://oarep.usim.edu.my/bitstreams/0d257aa6-2bf0-4824-b350-feac1726e446/download 12ae64f28cc22c019f269c2e92757526 https://oarep.usim.edu.my/bitstreams/99660499-8800-46d6-b91f-6c49cbe0e52b/download 53b2eda4f10fa5fe581bb944cdbcf2d8 https://oarep.usim.edu.my/bitstreams/b752b3e9-3cf3-42b7-907d-a878768fd247/download 41a9560fd6702ce2fa3f2c1c94eed8aa https://oarep.usim.edu.my/bitstreams/1e4f1c08-b2ac-4811-adcd-e9c2a6993800/download 1d3b443c9046181c01cd0b3db08401c9 https://oarep.usim.edu.my/bitstreams/50581da8-13b8-49e1-9f9c-a3c41cd9a9a0/download 935ac1425a52fd12686d40f35e921744 https://oarep.usim.edu.my/bitstreams/86699aa6-6d56-4a67-a0a2-49b34ff138e6/download 4f4bc6f43182f8243ea6830691233f40 https://oarep.usim.edu.my/bitstreams/c01e4edb-67f9-479d-8863-87150943eaf9/download 1bb607118047afc5c385b82385dd931f https://oarep.usim.edu.my/bitstreams/f7b61214-6310-44cb-b644-07601413ef3b/download 24d68299ae13852334a122ea657bbaaa https://oarep.usim.edu.my/bitstreams/b1efda8e-5499-4f9b-9465-8f297196eb68/download 31ceea13eeddff875e44ad97b9a47e1b https://oarep.usim.edu.my/bitstreams/555c29cd-785b-4dd7-89ca-7d99d4ab8e27/download eff70c504a1f31f6a4392a0e342ec2fa https://oarep.usim.edu.my/bitstreams/af9beb48-e039-41bc-932a-5b615458b280/download 1bb607118047afc5c385b82385dd931f International Standards for Airports Quality Services Misurata International Airport
institution	Universiti Sains Islam Malaysia
collection	USIM Institutional Repository
language	other
topic	International Standards for Airports Quality Services Misurata International Airport
spellingShingle	International Standards for Airports Quality Services Misurata International Airport Abdulnaser Genah Mohamed Shaghdoun جودة الخدمات بالمعايير الدولية فى المطارات دراسة تطبيقية على مطار مصرته الدولى - ليبيا
description	The researcher has dealt with the quality of services in accordance with international standards for airports, taking Misurata International Airport, 2013 - 2014 AD, a model. The study has relied on two approaches: The inductive cognitive approach and the applied analytical descriptive approach . In order to measure the quality of services depending on a scale of five a dimensions, namely: reliability,responsiveness, tangibility, safety and compassion, the researcher distributed 300 questionnaires to random employees of Misurata International Airport as well as a range of customers (passsengers). After collecting 206 the questionnaire, the data was subjected to statistical analysis using SPSS program. The researcher interviewed the Assistant Manager of Misurata International Airport and the Director of Finance & Administration. The researcher has reached several conclusions, including: low-quality level of service, poor infrastructure, poor use of modern technology, lack of employee training, poor administrative system due to concentration of power, poor of task distribution, most of the workers and staff are not familiar with the laws of General Authority of Libyan Civil Aviation as well as lack of experienced air cargo companies. A comparison has been conducted between Hamad International Airport, and Misurata International Airport.The comparison shows that Misurata airport suffers a severe shortage in many aspects, and lacks basic components of air cargo. According to the study results, the researcher has presented recommendations aiming to improve the performance of Misurata International Airport. The recommendations include providing the airport with modern technology, staff training to keep pace with modern development, improvement of the airport infrastructure, increasing material incentives for workers, and spreading democratic atmosphere i.e. decisions must not be centralized superstructures.
format	Thesis
author	Abdulnaser Genah Mohamed Shaghdoun
author_facet	Abdulnaser Genah Mohamed Shaghdoun
author_sort	Abdulnaser Genah Mohamed Shaghdoun
title	جودة الخدمات بالمعايير الدولية فى المطارات دراسة تطبيقية على مطار مصرته الدولى - ليبيا
title_short	جودة الخدمات بالمعايير الدولية فى المطارات دراسة تطبيقية على مطار مصرته الدولى - ليبيا
title_full	جودة الخدمات بالمعايير الدولية فى المطارات دراسة تطبيقية على مطار مصرته الدولى - ليبيا
title_fullStr	جودة الخدمات بالمعايير الدولية فى المطارات دراسة تطبيقية على مطار مصرته الدولى - ليبيا
title_full_unstemmed	جودة الخدمات بالمعايير الدولية فى المطارات دراسة تطبيقية على مطار مصرته الدولى - ليبيا
title_sort	جودة الخدمات بالمعايير الدولية فى المطارات دراسة تطبيقية على مطار مصرته الدولى - ليبيا
granting_institution	Universiti Sains Islam Malaysia
url	https://oarep.usim.edu.my/bitstreams/f3ce11d1-462c-4747-8c3f-21b8bfecb157/download https://oarep.usim.edu.my/bitstreams/0d257aa6-2bf0-4824-b350-feac1726e446/download https://oarep.usim.edu.my/bitstreams/99660499-8800-46d6-b91f-6c49cbe0e52b/download https://oarep.usim.edu.my/bitstreams/b752b3e9-3cf3-42b7-907d-a878768fd247/download https://oarep.usim.edu.my/bitstreams/1e4f1c08-b2ac-4811-adcd-e9c2a6993800/download https://oarep.usim.edu.my/bitstreams/50581da8-13b8-49e1-9f9c-a3c41cd9a9a0/download
_version_	1812444861312270336

جودة الخدمات بالمعايير الدولية فى المطارات دراسة تطبيقية على مطار مصرته الدولى - ليبيا

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