The Implementation Of Business Continuity Management Program During Pandemic In Organization: A Case Study
The spread of the disease COVID-19 has witnessed so many shutdowns in businesses and declined majorities of the activities in economic sectors, except for essential services like bank and takaful. Therefore, businesses get disrupted anywhere and the implementation of massive retrenchment happened...
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Universiti Sains Islam Malaysia |
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USIM Institutional Repository |
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en_US |
| description |
The spread of the disease COVID-19 has witnessed so many shutdowns in businesses
and declined majorities of the activities in economic sectors, except for essential
services like bank and takaful. Therefore, businesses get disrupted anywhere and the
implementation of massive retrenchment happened throughout the world. This
pandemic is totally different from other pandemics before, such as SARS, Ebola and
H1N1. Nobody can predict or confidently end this spread of disease. The spread is too
speedy and easier to infect humans. Therefore, the implementation of the Business
Continuity Management (BCM) program for unpredictable situations has been a
questionable decision. Is it still relevant to practice and reliable to use in this situation
? This is due to the absence of a time limit compared to other disasters such as fire and
flood. All of these have an 'expiration period' after a disaster. Thereby, this research
aims to test and validate if it is appropriate to use the BCM framework in tackling the
spread of pandemic diseases, which no one knows will end. This study has developed
three objectives, (1) to examine the concept of BCM, (2) to study the challenge between
BCM programs with the pandemic threat and (3) to validate the implementation of the
BCM program towards the uncertain pandemic situation. The approach of this research
is a qualitative method. Data collections come from the interviews with two respondents
as primary information and secondary information comes from their organization’s
website. Thus, it will analyze through content analysis and ATLAS.ti software for
transcribed and lastly generate the network variables facilities from the software.
Findings show that five (5) significant factors contribute to the BCM program namely,
finance, sustainability, effectiveness of operations, cost and leadership. While facing
the pandemic crisis, Respondent 1 reported four critical success factors, namely
corporate, operations, external factor and utilization of the BCM program. Meanwhile,
Respondent 2 reported six business continuity strategies, namely workforce
management, passenger management, facilities management, stakeholder management,
financial management and operational optimization. This research has revealed that the
implementation of the BCM program during an unpredictable crisis, is still relevant,
practicable and valid. Therefore, both respondents' organizations are still running,
sustainable and able to operate. By identifying existing risk factors during a pandemic
crisis, a company can implement a BCM program effectively and efficiently. |
| format |
Thesis |
| author |
Nur Azlan Bin Abdul Rahim |
| spellingShingle |
Nur Azlan Bin Abdul Rahim The Implementation Of Business Continuity Management Program During Pandemic In Organization: A Case Study |
| author_facet |
Nur Azlan Bin Abdul Rahim |
| author_sort |
Nur Azlan Bin Abdul Rahim |
| title |
The Implementation Of Business Continuity Management Program During Pandemic In Organization: A Case Study |
| title_short |
The Implementation Of Business Continuity Management Program During Pandemic In Organization: A Case Study |
| title_full |
The Implementation Of Business Continuity Management Program During Pandemic In Organization: A Case Study |
| title_fullStr |
The Implementation Of Business Continuity Management Program During Pandemic In Organization: A Case Study |
| title_full_unstemmed |
The Implementation Of Business Continuity Management Program During Pandemic In Organization: A Case Study |
| title_sort |
implementation of business continuity management program during pandemic in organization: a case study |
| granting_institution |
Universiti Sains Islam Malaysia |
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https://oarep.usim.edu.my/bitstreams/211b8f83-3cf2-4fe7-a744-ae7384fe461f/download https://oarep.usim.edu.my/bitstreams/4a3954e9-f66c-4d5d-9b7b-75e960431ce9/download https://oarep.usim.edu.my/bitstreams/fcd8c341-75b2-43c9-a809-1e4640914b54/download https://oarep.usim.edu.my/bitstreams/b6b681a2-b28d-4ce7-ab06-458e175e7329/download https://oarep.usim.edu.my/bitstreams/310f237b-925c-4852-8cfa-3e38b7853aba/download https://oarep.usim.edu.my/bitstreams/84e49bdd-5566-40ab-bd79-5ad83fe14086/download https://oarep.usim.edu.my/bitstreams/c68cae04-5479-40ff-a23a-b755f40da6d6/download https://oarep.usim.edu.my/bitstreams/e1610333-2608-4dbd-8766-0367dc3bd746/download |
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my-usim-ddms-126452024-05-29T20:21:52Z The Implementation Of Business Continuity Management Program During Pandemic In Organization: A Case Study Nur Azlan Bin Abdul Rahim The spread of the disease COVID-19 has witnessed so many shutdowns in businesses and declined majorities of the activities in economic sectors, except for essential services like bank and takaful. Therefore, businesses get disrupted anywhere and the implementation of massive retrenchment happened throughout the world. This pandemic is totally different from other pandemics before, such as SARS, Ebola and H1N1. Nobody can predict or confidently end this spread of disease. The spread is too speedy and easier to infect humans. Therefore, the implementation of the Business Continuity Management (BCM) program for unpredictable situations has been a questionable decision. Is it still relevant to practice and reliable to use in this situation ? This is due to the absence of a time limit compared to other disasters such as fire and flood. All of these have an 'expiration period' after a disaster. Thereby, this research aims to test and validate if it is appropriate to use the BCM framework in tackling the spread of pandemic diseases, which no one knows will end. This study has developed three objectives, (1) to examine the concept of BCM, (2) to study the challenge between BCM programs with the pandemic threat and (3) to validate the implementation of the BCM program towards the uncertain pandemic situation. The approach of this research is a qualitative method. Data collections come from the interviews with two respondents as primary information and secondary information comes from their organization’s website. Thus, it will analyze through content analysis and ATLAS.ti software for transcribed and lastly generate the network variables facilities from the software. Findings show that five (5) significant factors contribute to the BCM program namely, finance, sustainability, effectiveness of operations, cost and leadership. While facing the pandemic crisis, Respondent 1 reported four critical success factors, namely corporate, operations, external factor and utilization of the BCM program. Meanwhile, Respondent 2 reported six business continuity strategies, namely workforce management, passenger management, facilities management, stakeholder management, financial management and operational optimization. This research has revealed that the implementation of the BCM program during an unpredictable crisis, is still relevant, practicable and valid. Therefore, both respondents' organizations are still running, sustainable and able to operate. By identifying existing risk factors during a pandemic crisis, a company can implement a BCM program effectively and efficiently. Universiti Sains Islam Malaysia 2023-04 Thesis en_US https://oarep.usim.edu.my/handle/123456789/12645 https://oarep.usim.edu.my/bitstreams/f319877a-e149-4f40-b4f8-61d677543a72/download 68b329da9893e34099c7d8ad5cb9c940 https://oarep.usim.edu.my/bitstreams/b5a882e8-274e-4edb-8457-c6439af04864/download 348ba8ba5922e3e0aea126253c5ce319 https://oarep.usim.edu.my/bitstreams/e1ad45f3-162a-4c70-bddc-09cc6c815733/download 6c1859a8f878599e2b145f4eb35beca6 https://oarep.usim.edu.my/bitstreams/21616bf6-6218-411b-b3da-67d41d466bf5/download 35fab9027da430dc26ad26005bc852ea https://oarep.usim.edu.my/bitstreams/f3a857bf-997b-4194-856e-7ab93e928334/download f607195500d0122a7ff006090071d273 https://oarep.usim.edu.my/bitstreams/8ba38b55-4040-4292-a808-8641a3e88e88/download 4d3e5a9ae9d2082ec13a32733c1331b0 https://oarep.usim.edu.my/bitstreams/5d79a71a-5398-481a-bf1e-41fba3b76552/download c642deb563d80c2638e76e9f0c77ac7e https://oarep.usim.edu.my/bitstreams/4d8eb7a2-11cf-4296-ad5f-4a1ab61a3d83/download acc60c7c7ebdb2e0d7e0060559cd67cb https://oarep.usim.edu.my/bitstreams/211b8f83-3cf2-4fe7-a744-ae7384fe461f/download a09fa06bec89d05f5183cf2a67c07d8b https://oarep.usim.edu.my/bitstreams/4a3954e9-f66c-4d5d-9b7b-75e960431ce9/download 649174d95e04da132709347fbd34aeda https://oarep.usim.edu.my/bitstreams/fcd8c341-75b2-43c9-a809-1e4640914b54/download 7f38835c1a7a5e1524562e0a9cc80213 https://oarep.usim.edu.my/bitstreams/b6b681a2-b28d-4ce7-ab06-458e175e7329/download ec66ff76b13c92b36c0e9f2e06b14a17 https://oarep.usim.edu.my/bitstreams/310f237b-925c-4852-8cfa-3e38b7853aba/download d0956cc4979930b0077b3c626bd628cd https://oarep.usim.edu.my/bitstreams/84e49bdd-5566-40ab-bd79-5ad83fe14086/download 0d62ac9d9e9fe5e4697c8e99398f8855 https://oarep.usim.edu.my/bitstreams/c68cae04-5479-40ff-a23a-b755f40da6d6/download 906b3b291561c2298cdc7a2ebeecefa2 https://oarep.usim.edu.my/bitstreams/e1610333-2608-4dbd-8766-0367dc3bd746/download 18a691bc40e7a2a6b0fc9b9754211394 https://oarep.usim.edu.my/bitstreams/1eb729f1-5aac-4c17-8dec-8383cc8c91f9/download 8a4605be74aa9ea9d79846c1fba20a33 |