Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling

Employee Assistance Services (EAS) also known as Employee Assistance Program (EAP) plays the role as the medium of helping employees in both work-life and home-life challenges that might interfere the employees’ job performance. The services in EAS offer assistance through consultation, counseling,...

Full description

Saved in:

Bibliographic Details
Main Author:	Nurhafizah Binti Yaacob
Format:	Thesis
Language:	en_US
Subjects:	Performance Employee assistance programs > Malaysia
Online Access:	https://oarep.usim.edu.my/bitstreams/818db311-1afc-4644-97eb-91037244fcfb/download https://oarep.usim.edu.my/bitstreams/57577ff7-4430-4e03-ae72-e26933929f1f/download https://oarep.usim.edu.my/bitstreams/fe6a8c00-f0ab-49c8-94e1-f859e92e21fe/download
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-usim-ddms-12782
record_format	uketd_dc
spelling	my-usim-ddms-127822024-05-29T20:16:39Z Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling Nurhafizah Binti Yaacob Employee Assistance Services (EAS) also known as Employee Assistance Program (EAP) plays the role as the medium of helping employees in both work-life and home-life challenges that might interfere the employees’ job performance. The services in EAS offer assistance through consultation, counseling, coaching and seminar related on family and marital issues, career development, industrial relation issues, mental and also physical health. An explanatory study has been conducted among the teachers in the national daily schools in District G, Selangor through four (4) phases of mixed-method research. The research objectives of this study were analysed phase by phase. In Phase I, a quantitative research was conducted to identify the teachers’ demographic background and their challenges in work-life and homelife. This phase also identifies the teachers’ expectations toward the EAS as the medium of workplace wellness program and their perceptions toward help-seeking through counseling services. The respondents’ expectations have shown that enhancement on the existing practice of counseling services is needed on the aspects of the type of services, procedures, referral systems and meet-up location while their perceptions’ toward help-seeking through counseling services have shown that the respondents’ self-stigma, social stigma, emotional openness and anticipated risk & utility were rated at the moderate level. In Phase II, a qualitative research was conducted with the key stakeholders based on the data gathered in Phase I. Through focus group discussions and in-depth interviews, the most suitable criteria of the EAS structure was suggested which followed by the Internal EAS Handbook development in Phase III. To identify its effectiveness and participant’s satisfaction, a pilot Internal EAS was conducted in Phase IV. Through this phase, quantitative and qualitative approaches were conducted as the participants’ pre and post-perceptions toward helpseeking through counseling services were tested. The major findings of the test have proven to be statistically significant and highly improved participants’ self-stigma and social stigma by decreasing both stigmas toward help-seeking through counseling. Participants’ emotional openness and anticipated risk & utility have also proven to be positively impacted and statistically highly significant. The percentage values of the EAS satisfaction among the participants also found to be positively high toward the pilot Internal EAS. This study also provides recommendation for future research of its kind. Universiti Sains Islam Malaysia 2016-07 Thesis en_US https://oarep.usim.edu.my/handle/123456789/12782 https://oarep.usim.edu.my/bitstreams/2206449a-69d8-43d2-aef3-157eff689908/download 8a4605be74aa9ea9d79846c1fba20a33 https://oarep.usim.edu.my/bitstreams/818db311-1afc-4644-97eb-91037244fcfb/download ac68657086f98a5e6c7e21b6a6e18704 https://oarep.usim.edu.my/bitstreams/57577ff7-4430-4e03-ae72-e26933929f1f/download 8306f5c4fb5962457ef5b954920c1412 https://oarep.usim.edu.my/bitstreams/fe6a8c00-f0ab-49c8-94e1-f859e92e21fe/download 719ec614d3ec7cd45e8c15c113d7c747 https://oarep.usim.edu.my/bitstreams/bd83ac09-1559-4f87-b760-b96d56dfdc01/download 84b667e1cd1fb02915a27132e6869fd3 https://oarep.usim.edu.my/bitstreams/e16bb72d-67d6-4fc9-895f-ad3089ac30b4/download bd878a9c76509310ddd7566728bfc6d8 https://oarep.usim.edu.my/bitstreams/faa5ef48-26f6-451f-a337-6b43cc7c778c/download c29d24a93899313d702518f37302e91e Performance Employee assistance programs--Malaysia
institution	Universiti Sains Islam Malaysia
collection	USIM Institutional Repository
language	en_US
topic	Performance Employee assistance programs--Malaysia
spellingShingle	Performance Employee assistance programs--Malaysia Nurhafizah Binti Yaacob Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling
description	Employee Assistance Services (EAS) also known as Employee Assistance Program (EAP) plays the role as the medium of helping employees in both work-life and home-life challenges that might interfere the employees’ job performance. The services in EAS offer assistance through consultation, counseling, coaching and seminar related on family and marital issues, career development, industrial relation issues, mental and also physical health. An explanatory study has been conducted among the teachers in the national daily schools in District G, Selangor through four (4) phases of mixed-method research. The research objectives of this study were analysed phase by phase. In Phase I, a quantitative research was conducted to identify the teachers’ demographic background and their challenges in work-life and homelife. This phase also identifies the teachers’ expectations toward the EAS as the medium of workplace wellness program and their perceptions toward help-seeking through counseling services. The respondents’ expectations have shown that enhancement on the existing practice of counseling services is needed on the aspects of the type of services, procedures, referral systems and meet-up location while their perceptions’ toward help-seeking through counseling services have shown that the respondents’ self-stigma, social stigma, emotional openness and anticipated risk & utility were rated at the moderate level. In Phase II, a qualitative research was conducted with the key stakeholders based on the data gathered in Phase I. Through focus group discussions and in-depth interviews, the most suitable criteria of the EAS structure was suggested which followed by the Internal EAS Handbook development in Phase III. To identify its effectiveness and participant’s satisfaction, a pilot Internal EAS was conducted in Phase IV. Through this phase, quantitative and qualitative approaches were conducted as the participants’ pre and post-perceptions toward helpseeking through counseling services were tested. The major findings of the test have proven to be statistically significant and highly improved participants’ self-stigma and social stigma by decreasing both stigmas toward help-seeking through counseling. Participants’ emotional openness and anticipated risk & utility have also proven to be positively impacted and statistically highly significant. The percentage values of the EAS satisfaction among the participants also found to be positively high toward the pilot Internal EAS. This study also provides recommendation for future research of its kind.
format	Thesis
author	Nurhafizah Binti Yaacob
author_facet	Nurhafizah Binti Yaacob
author_sort	Nurhafizah Binti Yaacob
title	Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling
title_short	Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling
title_full	Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling
title_fullStr	Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling
title_full_unstemmed	Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling
title_sort	employee assistant services (eas) handbook based on teachers' expectations and perceptions towards help-seeking through counselling
granting_institution	Universiti Sains Islam Malaysia
url	https://oarep.usim.edu.my/bitstreams/818db311-1afc-4644-97eb-91037244fcfb/download https://oarep.usim.edu.my/bitstreams/57577ff7-4430-4e03-ae72-e26933929f1f/download https://oarep.usim.edu.my/bitstreams/fe6a8c00-f0ab-49c8-94e1-f859e92e21fe/download
_version_	1812444883394232320

Employee assistant services (EAS) handbook based on teachers' expectations and perceptions towards help-seeking through counselling

Similar Items