The Relationship Between HRM Practices and Service Quality in Higher Education in Yemen : Organizational Commitment, Job Satisfaction and Job Involvement as Mediating Variables

The relationship between HRM practices and service quality is still fuzzy as previous studies did not pay much attention to the mechanism that explain the relationship between HRM practices and service quality. This lack of attention makes the understanding of how HRM practices associate to service...

Full description

Saved in:

Bibliographic Details
Main Author:	Abd Al-Aziz Hamed Saaed Al -Refaei
Format:	Thesis
Language:	en_US
Subjects:	Human Resource Management
Online Access:	https://oarep.usim.edu.my/bitstreams/7969d1d9-72fe-4945-bfb6-860ba752e7b4/download https://oarep.usim.edu.my/bitstreams/1540b933-70f4-4b2b-a1b7-5ff03d443181/download https://oarep.usim.edu.my/bitstreams/6232f6a7-84ef-423b-950b-acc35ce23576/download https://oarep.usim.edu.my/bitstreams/bd8938c8-073c-4481-87bd-d3eafc94ee7c/download https://oarep.usim.edu.my/bitstreams/9d46ed27-f6b0-4a26-a231-54d18f666109/download https://oarep.usim.edu.my/bitstreams/fd259c72-622e-4932-b33f-ea063a139ebb/download https://oarep.usim.edu.my/bitstreams/c0a995cb-20f1-453e-92fb-98d531ea269f/download https://oarep.usim.edu.my/bitstreams/bae570fd-3b58-4be8-8fba-c275521e2730/download https://oarep.usim.edu.my/bitstreams/b95ce902-18dc-47f9-b75e-05495feb9d58/download
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-usim-ddms-12950
record_format	uketd_dc
spelling	my-usim-ddms-129502024-10-03T18:01:17Z The Relationship Between HRM Practices and Service Quality in Higher Education in Yemen : Organizational Commitment, Job Satisfaction and Job Involvement as Mediating Variables Abd Al-Aziz Hamed Saaed Al -Refaei Abdul Rahim Zumrah [supervisor] The relationship between HRM practices and service quality is still fuzzy as previous studies did not pay much attention to the mechanism that explain the relationship between HRM practices and service quality. This lack of attention makes the understanding of how HRM practices associate to service quality is limited, in particular in the underdeveloped countries such as Yemen. Therefore, the aim of this study was to examine the mediating effect of organizational commitment, job satisfaction, and job involvement in the relationship between HRM practices and service quality. The data for this study was collected through questionnaires. The sample was 247 academic staff and 1235 students in University of Aden, Yemen. The data of this study was analysed using a Structural Equation Modelling technique. The findings show that HRM practice has important role on service quality, organizational commitment, job satisfaction, and job involvement. In addition, organizational commitment, job satisfaction and job involvement play an important role in service quality, and partially mediate in the relationship between HRM practices and service quality. Theoretical and practical implications, limitation, suggested and directions for future research were included in this study. Universiti Sains Islam Malaysia 2020-10 Thesis en_US https://oarep.usim.edu.my/handle/123456789/12950 embargo embargo https://oarep.usim.edu.my/bitstreams/13529d36-c200-4a6d-b6f8-8cc760e310d5/download 8a4605be74aa9ea9d79846c1fba20a33 https://oarep.usim.edu.my/bitstreams/b4e32362-f983-40f5-9498-a913e24c86fe/download 68b329da9893e34099c7d8ad5cb9c940 https://oarep.usim.edu.my/bitstreams/c7076ed5-a759-4aa7-8e0f-f20eb6d113f4/download 886f81a8754e42248ccd04e7ab114986 https://oarep.usim.edu.my/bitstreams/09613419-6939-42fa-8515-d6d9578aac66/download 05514082807155b09701ad3376b9e59e https://oarep.usim.edu.my/bitstreams/7c922079-26e7-4e10-addb-3dac8e01b35b/download e4f9249e8a05e38913471c1cccbade72 https://oarep.usim.edu.my/bitstreams/bab8f73b-0314-4741-93ad-bafe9526eae3/download b76b6dd6d6773cecc415f5e88113251a https://oarep.usim.edu.my/bitstreams/7f8ee4d5-5c95-4b02-91b7-4498de9e096d/download 14f93db88fc33854b5c77fab014fcd9e https://oarep.usim.edu.my/bitstreams/351226b2-6851-45b9-9347-b0ae5e9f2b0c/download 8caad9b9118bf9b15032e3e6d1f89811 https://oarep.usim.edu.my/bitstreams/f6e3d3c8-762d-400b-92a0-8a52e697537a/download a0941aa1a7d1eecf6181cd142034ba5b https://oarep.usim.edu.my/bitstreams/0f549f04-bd89-41f2-a8f8-2cbe71ac42a5/download 0355ae67305346bb3c5ceca42172f87d https://oarep.usim.edu.my/bitstreams/51cdbfb0-7441-491e-bbea-669c7fa79f8b/download a89e25865adbce41e6cec594d5b6131b https://oarep.usim.edu.my/bitstreams/7969d1d9-72fe-4945-bfb6-860ba752e7b4/download e3f3fbc5587d118420bfbec876cc9e6a https://oarep.usim.edu.my/bitstreams/1540b933-70f4-4b2b-a1b7-5ff03d443181/download 7524104eacab1ff80aa5dfa2ad282b30 https://oarep.usim.edu.my/bitstreams/6232f6a7-84ef-423b-950b-acc35ce23576/download f1f680920d93f123d7afb08d25900734 https://oarep.usim.edu.my/bitstreams/bd8938c8-073c-4481-87bd-d3eafc94ee7c/download 11e340a4329793f5c9cd0a764ff09be7 https://oarep.usim.edu.my/bitstreams/9d46ed27-f6b0-4a26-a231-54d18f666109/download 4359312c4d4d05f4a3bf552df0d3096a https://oarep.usim.edu.my/bitstreams/fd259c72-622e-4932-b33f-ea063a139ebb/download 5425a7fb24dab6a41b8f5aac4a0f53a7 https://oarep.usim.edu.my/bitstreams/c0a995cb-20f1-453e-92fb-98d531ea269f/download 5361e69f142b3b728187590aaf4e6066 https://oarep.usim.edu.my/bitstreams/bae570fd-3b58-4be8-8fba-c275521e2730/download 3df81e6fa57f141d7c4fc3d6b4619b53 https://oarep.usim.edu.my/bitstreams/b95ce902-18dc-47f9-b75e-05495feb9d58/download ab43cc9bf4e1bd5d2858503055571fcf Human Resource Management
institution	Universiti Sains Islam Malaysia
collection	USIM Institutional Repository
language	en_US
advisor	Abdul Rahim Zumrah [supervisor]
topic	Human Resource Management
spellingShingle	Human Resource Management Abd Al-Aziz Hamed Saaed Al -Refaei The Relationship Between HRM Practices and Service Quality in Higher Education in Yemen : Organizational Commitment, Job Satisfaction and Job Involvement as Mediating Variables
description	The relationship between HRM practices and service quality is still fuzzy as previous studies did not pay much attention to the mechanism that explain the relationship between HRM practices and service quality. This lack of attention makes the understanding of how HRM practices associate to service quality is limited, in particular in the underdeveloped countries such as Yemen. Therefore, the aim of this study was to examine the mediating effect of organizational commitment, job satisfaction, and job involvement in the relationship between HRM practices and service quality. The data for this study was collected through questionnaires. The sample was 247 academic staff and 1235 students in University of Aden, Yemen. The data of this study was analysed using a Structural Equation Modelling technique. The findings show that HRM practice has important role on service quality, organizational commitment, job satisfaction, and job involvement. In addition, organizational commitment, job satisfaction and job involvement play an important role in service quality, and partially mediate in the relationship between HRM practices and service quality. Theoretical and practical implications, limitation, suggested and directions for future research were included in this study.
format	Thesis
author	Abd Al-Aziz Hamed Saaed Al -Refaei
author_facet	Abd Al-Aziz Hamed Saaed Al -Refaei
author_sort	Abd Al-Aziz Hamed Saaed Al -Refaei
title	The Relationship Between HRM Practices and Service Quality in Higher Education in Yemen : Organizational Commitment, Job Satisfaction and Job Involvement as Mediating Variables
title_short	The Relationship Between HRM Practices and Service Quality in Higher Education in Yemen : Organizational Commitment, Job Satisfaction and Job Involvement as Mediating Variables
title_full	The Relationship Between HRM Practices and Service Quality in Higher Education in Yemen : Organizational Commitment, Job Satisfaction and Job Involvement as Mediating Variables
title_fullStr	The Relationship Between HRM Practices and Service Quality in Higher Education in Yemen : Organizational Commitment, Job Satisfaction and Job Involvement as Mediating Variables
title_full_unstemmed	The Relationship Between HRM Practices and Service Quality in Higher Education in Yemen : Organizational Commitment, Job Satisfaction and Job Involvement as Mediating Variables
title_sort	relationship between hrm practices and service quality in higher education in yemen : organizational commitment, job satisfaction and job involvement as mediating variables
granting_institution	Universiti Sains Islam Malaysia
url	https://oarep.usim.edu.my/bitstreams/7969d1d9-72fe-4945-bfb6-860ba752e7b4/download https://oarep.usim.edu.my/bitstreams/1540b933-70f4-4b2b-a1b7-5ff03d443181/download https://oarep.usim.edu.my/bitstreams/6232f6a7-84ef-423b-950b-acc35ce23576/download https://oarep.usim.edu.my/bitstreams/bd8938c8-073c-4481-87bd-d3eafc94ee7c/download https://oarep.usim.edu.my/bitstreams/9d46ed27-f6b0-4a26-a231-54d18f666109/download https://oarep.usim.edu.my/bitstreams/fd259c72-622e-4932-b33f-ea063a139ebb/download https://oarep.usim.edu.my/bitstreams/c0a995cb-20f1-453e-92fb-98d531ea269f/download https://oarep.usim.edu.my/bitstreams/bae570fd-3b58-4be8-8fba-c275521e2730/download https://oarep.usim.edu.my/bitstreams/b95ce902-18dc-47f9-b75e-05495feb9d58/download
_version_	1812444696974196736

The Relationship Between HRM Practices and Service Quality in Higher Education in Yemen : Organizational Commitment, Job Satisfaction and Job Involvement as Mediating Variables

Similar Items