Behavioral Factors Influencing Loyalty of Waqifs in Cash Waqf: The Mediating Roles of Trust and Commitment
The extant literature suggests that waqf and waqf institutions face issues such as still being in the nascent phase, inadequate of funds, decreasing numbers of waqifs, perception of waqf as ṣadaqah, trust and commitment of waqifs specifically in cash waqf, and the collection of cash waqf being not i...
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Universiti Sains Islam Malaysia |
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waqf waqifs cash waqf Islamic law Waqf--Case study--Malaysia. |
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waqf waqifs cash waqf Islamic law Waqf--Case study--Malaysia. Intan Fatimah binti Anwar Behavioral Factors Influencing Loyalty of Waqifs in Cash Waqf: The Mediating Roles of Trust and Commitment |
| description |
The extant literature suggests that waqf and waqf institutions face issues such as still being in the nascent phase, inadequate of funds, decreasing numbers of waqifs, perception of waqf as ṣadaqah, trust and commitment of waqifs specifically in cash waqf, and the collection of cash waqf being not in tandem with the growth of the Muslim population in Malaysia. While most studies discuss solutions to problems related to the management and governance of waqf institutions, little attention has been paid to the behavioral aspects of waqifs. This study aims to determine the behavioral factors influencing waqifs’ loyalty in cash waqf. This study examines the relationship between the waqifs’ internal attributes that are attitude, knowledge, experience, and perception with the impact of trust and commitment to the waqifs’ loyalty in cash waqf, the mediating effect of trust and commitment on the relationship between the waqifs’ internal attributes and loyalty in cash waqf, and the relationship between trust and commitment. The research framework is based on the Mehrabian-Russell Stimulus-Response (SOR) Model which serves as the grand theory, and supported by other theories such as the Social Cognitive Theory and the Trust-Commitment Theory of Relationship Marketing. In prior research SOR model has been used in the contemporary marketing studies, however, this study has filled the gap by applying the theory into the context of waqf, specifically the cash waqf. To achieve the objectives of this study, a quantitative survey method was employed to collect relevant data from waqifs who are committed to contribute consistently to cash waqf through salary deduction. For data analysis, a total of 378 completed surveys by waqifs from government agencies, subsidiaries, and semi-bodies in Selangor registered under Pejabat Waqf Selangor (PWS) were utilized. A descriptive analysis was conducted to analyse the demographic background of the respondents and the pattern in the waqifs’ participation in cash waqf. The study model was then analysed further using the Partial Least Squares-Structural Equation Modeling (PLS-SEM). The research findings contributed to a better understanding of the behavioral factors influencing the waqifs’ loyalty to contribute to cash waqf. Five research findings were derived: 1) attitude as a factor influencing the waqifs’ loyalty in cash waqf was significant, 2) except for knowledge, all factors influencing the waqifs’ loyalty in cash waqf were significant to trust, whereas only experience and perception were significant to commitment, 3) the impact of trust on the waqifs’ loyalty in cash waqf was insignificant whilst the effect of commitment was significant, 4) trust mediates the relationship between attitude, experience, and perception and loyalty in cash waqf, while commitment mediates the relationship between experience and perception and loyalty in cash waqf, and 5) the relationship between the two mediators, i.e., trust and commitment was significant. Consequently, with the framework of waqifs’ loyalty to cash waqf, the development of cash waqf institutions specifically in marketing aspects and from the behavioral perspective can be facilitated. In addition, this study contributes to the relevant theories in explaining the relationship between the significant variables from an academic standpoint, leading to the basic purpose of recognizing the development of cash waqf institutions, which aims to address the economic woes of the ummah. |
| format |
Thesis |
| author |
Intan Fatimah binti Anwar |
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Intan Fatimah binti Anwar |
| author_sort |
Intan Fatimah binti Anwar |
| title |
Behavioral Factors Influencing Loyalty of Waqifs in Cash Waqf: The Mediating Roles of Trust and Commitment |
| title_short |
Behavioral Factors Influencing Loyalty of Waqifs in Cash Waqf: The Mediating Roles of Trust and Commitment |
| title_full |
Behavioral Factors Influencing Loyalty of Waqifs in Cash Waqf: The Mediating Roles of Trust and Commitment |
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Behavioral Factors Influencing Loyalty of Waqifs in Cash Waqf: The Mediating Roles of Trust and Commitment |
| title_full_unstemmed |
Behavioral Factors Influencing Loyalty of Waqifs in Cash Waqf: The Mediating Roles of Trust and Commitment |
| title_sort |
behavioral factors influencing loyalty of waqifs in cash waqf: the mediating roles of trust and commitment |
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Universiti Sains Islam Malaysia |
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my-usim-ddms-131092024-05-29T19:30:03Z Behavioral Factors Influencing Loyalty of Waqifs in Cash Waqf: The Mediating Roles of Trust and Commitment Intan Fatimah binti Anwar The extant literature suggests that waqf and waqf institutions face issues such as still being in the nascent phase, inadequate of funds, decreasing numbers of waqifs, perception of waqf as ṣadaqah, trust and commitment of waqifs specifically in cash waqf, and the collection of cash waqf being not in tandem with the growth of the Muslim population in Malaysia. While most studies discuss solutions to problems related to the management and governance of waqf institutions, little attention has been paid to the behavioral aspects of waqifs. This study aims to determine the behavioral factors influencing waqifs’ loyalty in cash waqf. This study examines the relationship between the waqifs’ internal attributes that are attitude, knowledge, experience, and perception with the impact of trust and commitment to the waqifs’ loyalty in cash waqf, the mediating effect of trust and commitment on the relationship between the waqifs’ internal attributes and loyalty in cash waqf, and the relationship between trust and commitment. The research framework is based on the Mehrabian-Russell Stimulus-Response (SOR) Model which serves as the grand theory, and supported by other theories such as the Social Cognitive Theory and the Trust-Commitment Theory of Relationship Marketing. In prior research SOR model has been used in the contemporary marketing studies, however, this study has filled the gap by applying the theory into the context of waqf, specifically the cash waqf. To achieve the objectives of this study, a quantitative survey method was employed to collect relevant data from waqifs who are committed to contribute consistently to cash waqf through salary deduction. For data analysis, a total of 378 completed surveys by waqifs from government agencies, subsidiaries, and semi-bodies in Selangor registered under Pejabat Waqf Selangor (PWS) were utilized. A descriptive analysis was conducted to analyse the demographic background of the respondents and the pattern in the waqifs’ participation in cash waqf. The study model was then analysed further using the Partial Least Squares-Structural Equation Modeling (PLS-SEM). The research findings contributed to a better understanding of the behavioral factors influencing the waqifs’ loyalty to contribute to cash waqf. Five research findings were derived: 1) attitude as a factor influencing the waqifs’ loyalty in cash waqf was significant, 2) except for knowledge, all factors influencing the waqifs’ loyalty in cash waqf were significant to trust, whereas only experience and perception were significant to commitment, 3) the impact of trust on the waqifs’ loyalty in cash waqf was insignificant whilst the effect of commitment was significant, 4) trust mediates the relationship between attitude, experience, and perception and loyalty in cash waqf, while commitment mediates the relationship between experience and perception and loyalty in cash waqf, and 5) the relationship between the two mediators, i.e., trust and commitment was significant. Consequently, with the framework of waqifs’ loyalty to cash waqf, the development of cash waqf institutions specifically in marketing aspects and from the behavioral perspective can be facilitated. In addition, this study contributes to the relevant theories in explaining the relationship between the significant variables from an academic standpoint, leading to the basic purpose of recognizing the development of cash waqf institutions, which aims to address the economic woes of the ummah. Universiti Sains Islam Malaysia 2023-10 Thesis en_US https://oarep.usim.edu.my/handle/123456789/13109 https://oarep.usim.edu.my/bitstreams/4ca2fee6-54e9-451f-95a0-88d9cbfcfa48/download a692f58c4ab67ff3b776341352376949 https://oarep.usim.edu.my/bitstreams/b4d32a62-e024-42d5-9667-4bb5c4d03ea7/download 0cf3eff432aa3d120b73525ba2db1d40 https://oarep.usim.edu.my/bitstreams/d1490b3f-b684-4cca-8983-cbc6221cf4f8/download cbc94c7f0ff102c64a3f145760bc3d1c https://oarep.usim.edu.my/bitstreams/95969edc-9d34-44cc-9bb1-17305fef60e2/download bf26cb3846cdbe443d9d305ecf6c2ec2 https://oarep.usim.edu.my/bitstreams/c5173d95-a65c-4f9e-8d97-5340f0dce222/download f95e2253d7275d106e36fc0744154ce5 https://oarep.usim.edu.my/bitstreams/62b5c8f2-2d94-4c81-a49f-abdb168c8e18/download 3458dbfa304c255eb7226fccfdaf6acd https://oarep.usim.edu.my/bitstreams/89ce7574-b769-4aa3-81ae-28a59a83d42d/download f50c8288dd400af4e7512cb6e97bcd81 https://oarep.usim.edu.my/bitstreams/40750f21-c623-4956-ab9e-69d8d6b93b00/download 41f205180bb294f241eab101f4521868 https://oarep.usim.edu.my/bitstreams/ac8ef248-51c8-42a8-9ee5-c3ea97d62124/download 1bf36c3bfb423c7de0207f6e4a0743e6 https://oarep.usim.edu.my/bitstreams/6bf9f6d5-04cb-4f6c-a4c6-bbe3f44d5497/download 67bf146488632a33046829b9a92763e7 https://oarep.usim.edu.my/bitstreams/f8592a32-4c8b-4e53-85c0-5c7f0e3f06a0/download 8a4605be74aa9ea9d79846c1fba20a33 https://oarep.usim.edu.my/bitstreams/96a6ff6a-e610-4b9f-b5a0-f5390e7b7f7b/download 68b329da9893e34099c7d8ad5cb9c940 https://oarep.usim.edu.my/bitstreams/2f657572-8e91-4d9d-a3fc-452521e1f311/download a1498a8861e4558bbac8f831dac8300f https://oarep.usim.edu.my/bitstreams/4687bf8d-bf03-4910-b843-42293491aebe/download a5a30fad20bdc8c8466551d0c8cb3b05 https://oarep.usim.edu.my/bitstreams/8d9f6a25-6894-4cb5-aced-18e34ce14db2/download 5a67f88d124f4b6e6298a8b924a4708d https://oarep.usim.edu.my/bitstreams/5b9bb894-33dc-40a4-999b-b6382fcb4879/download 7de57488d33af69fe7ef747c770cdd40 https://oarep.usim.edu.my/bitstreams/65c3a093-a594-403c-8cd9-db4958c3155b/download 6220ceff1f302c22220fdeeb0ee335ac https://oarep.usim.edu.my/bitstreams/813276ca-363f-407e-a6c8-1eac4edefe0e/download 685e02cea231720be05f58f535d88e3f https://oarep.usim.edu.my/bitstreams/3d627e5f-8d8d-42d4-8798-6543a4f56757/download 9dcbd0cbb59bf701b7ea9f8a3b0a1109 https://oarep.usim.edu.my/bitstreams/a3c1daf1-d281-4d0b-a7ff-c38bbbf18480/download f420364981aa4d84ab9fefa9c3909cbb https://oarep.usim.edu.my/bitstreams/e3200d0d-eca4-4db6-8bb7-a0bc04b8fcc0/download 1617e179666ef7b52749e61e64e697b3 waqf, waqifs, cash waqf Islamic law Waqf--Case study--Malaysia. |