مدى فاعلية مبادئ كروسبي في الجودة الشاملة على الأداء التنظيمي بمديريات التربية التعليم بمحافظات سلطنه عمان
The current study aims to reach a form of a theoretical framework that can be used in the future to achieve qualitative performance in education by basing the study on the axes of the principles of Crosby's theory of total quality and the extent of its effectiveness on the organizational perfor...
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| id |
my-usim-ddms-13228 |
|---|---|
| record_format |
uketd_dc |
| institution |
Universiti Sains Islam Malaysia |
| collection |
USIM Institutional Repository |
| language |
other |
| topic |
Academic achievement -- Oman Total quality management -- Oman |
| spellingShingle |
Academic achievement -- Oman Total quality management -- Oman منى بنت علي بن أحمد الكثيري Muna binti ‘Ali ibn ‘Ahmad Al-Khathiri مدى فاعلية مبادئ كروسبي في الجودة الشاملة على الأداء التنظيمي بمديريات التربية التعليم بمحافظات سلطنه عمان |
| description |
The current study aims to reach a form of a theoretical framework that can be used in the future to achieve qualitative performance in education by basing the study on the axes of the principles of Crosby's theory of total quality and the extent of its effectiveness on the organizational performance of the education directorates in the governorates of the Sultanate of Oman, with the presence of an intermediate variable, such as the culture of quality. The study used the descriptive analytical approach. The population of the current study consists of directors of departments and their assistants in the directorates of education, the number of which is (208). The study sample was chosen from the original community through the simple random method. The study used an upgraded questionnaire, which was divided into axes according to the variables. The face validity and validity of the content of the study tool were verified by presenting it to a group of arbitrators. In order to verify the stability of the tool, a pilot study was conduct on (40) responders. The results of the stability of the Cronbach’s alpha coefficient showed that the paragraphs have excellent stability, as the total stability value reached (0.978). The study used a set of statistical methods represented in structural modeling (SEM) to reveal the quality of the model and study the interrelationships between the variables and the mediating relationship of the mediating variable, in addition to analyzing the Multivariate analysis of variance (MANONA) to identify the essential differences between the studied variables and the demographic variables, using both (SMART PLS) and (SPSS) programs. The results of the analysis showed that the study tool model has high validity and reliability. The results of the structural study of the research questions and its assumption showed that there is a fundamental relationship between conformity with specifications, error prevention, quality standard, and quality measurement on one hand and the level of organizational performance and in the directorates. The results showed a fundamental relationship of (0.001) between Crosby’s principles in total quality management and both growth and education, internal operations, and the social responsibility in the axes of organizational performance. The study also established the existence of an influential relationship for the principles of total quality on organizational performance. As for the mediating relationship, the results showed a direct fundamental relationship of (0.001) between the quality principles and the organizational performance, thus the mediation relationship is complementary (partial). The effect size reached (0.433), which is a significant effect according to Cohen’s standard. The results also showed the existence of substantial differences at the level of indication of (0.05) to prevent error (0.010) in favor of the Al Batinah North Governorate, and the existence of differences between the level of organizational performance (0.001), the growth and education (0.005), and internal operations (0. 039) for organizational performance depending on the governorate variable, in favor of the Governorate of Muscat. The study recommended the necessity of replacing the Quality Management System (QMS) that is currently applied and restructuring the system through managing the Total Quality Management System (TQM) according to Crosby's theory. |
| format |
Thesis |
| author |
منى بنت علي بن أحمد الكثيري Muna binti ‘Ali ibn ‘Ahmad Al-Khathiri |
| author_facet |
منى بنت علي بن أحمد الكثيري Muna binti ‘Ali ibn ‘Ahmad Al-Khathiri |
| author_sort |
منى بنت علي بن أحمد الكثيري |
| title |
مدى فاعلية مبادئ كروسبي في الجودة الشاملة على الأداء التنظيمي بمديريات التربية التعليم بمحافظات سلطنه عمان |
| title_short |
مدى فاعلية مبادئ كروسبي في الجودة الشاملة على الأداء التنظيمي بمديريات التربية التعليم بمحافظات سلطنه عمان |
| title_full |
مدى فاعلية مبادئ كروسبي في الجودة الشاملة على الأداء التنظيمي بمديريات التربية التعليم بمحافظات سلطنه عمان |
| title_fullStr |
مدى فاعلية مبادئ كروسبي في الجودة الشاملة على الأداء التنظيمي بمديريات التربية التعليم بمحافظات سلطنه عمان |
| title_full_unstemmed |
مدى فاعلية مبادئ كروسبي في الجودة الشاملة على الأداء التنظيمي بمديريات التربية التعليم بمحافظات سلطنه عمان |
| title_sort |
مدى فاعلية مبادئ كروسبي في الجودة الشاملة على الأداء التنظيمي بمديريات التربية التعليم بمحافظات سلطنه عمان |
| granting_institution |
Universiti Sains Islam Malaysia |
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https://oarep.usim.edu.my/bitstreams/6bcf1a71-dfa5-4c8f-b3f3-477a241e5124/download https://oarep.usim.edu.my/bitstreams/91d09fc2-31e7-4aef-bf5d-8235efa727ed/download https://oarep.usim.edu.my/bitstreams/42edd517-c78c-436a-a12c-220cf42d1a13/download https://oarep.usim.edu.my/bitstreams/794f7341-a612-4662-a292-6e234a2d3f8c/download https://oarep.usim.edu.my/bitstreams/880c792c-c850-48d1-a3fc-4cdab0286387/download https://oarep.usim.edu.my/bitstreams/7ac6c15d-ca6d-4b17-8d22-271dcc686e9b/download https://oarep.usim.edu.my/bitstreams/8ef87719-867a-4695-a306-5178a8e56cf9/download https://oarep.usim.edu.my/bitstreams/9e26e760-a974-4a7f-8cad-61d4917230ee/download |
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my-usim-ddms-132282024-05-29T18:52:38Z مدى فاعلية مبادئ كروسبي في الجودة الشاملة على الأداء التنظيمي بمديريات التربية التعليم بمحافظات سلطنه عمان Mada fa’iliyyah mabadi' karusibi fi al-jawdat al-shamilah ‘ala al-‘ada' al-tanzimi bi-mudiriyyat al-tarbiyyat al-ta’lim bi-muhafizat Sultanah Oman منى بنت علي بن أحمد الكثيري Muna binti ‘Ali ibn ‘Ahmad Al-Khathiri The current study aims to reach a form of a theoretical framework that can be used in the future to achieve qualitative performance in education by basing the study on the axes of the principles of Crosby's theory of total quality and the extent of its effectiveness on the organizational performance of the education directorates in the governorates of the Sultanate of Oman, with the presence of an intermediate variable, such as the culture of quality. The study used the descriptive analytical approach. The population of the current study consists of directors of departments and their assistants in the directorates of education, the number of which is (208). The study sample was chosen from the original community through the simple random method. The study used an upgraded questionnaire, which was divided into axes according to the variables. The face validity and validity of the content of the study tool were verified by presenting it to a group of arbitrators. In order to verify the stability of the tool, a pilot study was conduct on (40) responders. The results of the stability of the Cronbach’s alpha coefficient showed that the paragraphs have excellent stability, as the total stability value reached (0.978). The study used a set of statistical methods represented in structural modeling (SEM) to reveal the quality of the model and study the interrelationships between the variables and the mediating relationship of the mediating variable, in addition to analyzing the Multivariate analysis of variance (MANONA) to identify the essential differences between the studied variables and the demographic variables, using both (SMART PLS) and (SPSS) programs. The results of the analysis showed that the study tool model has high validity and reliability. The results of the structural study of the research questions and its assumption showed that there is a fundamental relationship between conformity with specifications, error prevention, quality standard, and quality measurement on one hand and the level of organizational performance and in the directorates. The results showed a fundamental relationship of (0.001) between Crosby’s principles in total quality management and both growth and education, internal operations, and the social responsibility in the axes of organizational performance. The study also established the existence of an influential relationship for the principles of total quality on organizational performance. As for the mediating relationship, the results showed a direct fundamental relationship of (0.001) between the quality principles and the organizational performance, thus the mediation relationship is complementary (partial). The effect size reached (0.433), which is a significant effect according to Cohen’s standard. The results also showed the existence of substantial differences at the level of indication of (0.05) to prevent error (0.010) in favor of the Al Batinah North Governorate, and the existence of differences between the level of organizational performance (0.001), the growth and education (0.005), and internal operations (0. 039) for organizational performance depending on the governorate variable, in favor of the Governorate of Muscat. The study recommended the necessity of replacing the Quality Management System (QMS) that is currently applied and restructuring the system through managing the Total Quality Management System (TQM) according to Crosby's theory. Universiti Sains Islam Malaysia 2022-07 Thesis other https://oarep.usim.edu.my/handle/123456789/13228 https://oarep.usim.edu.my/bitstreams/234de9b9-916a-42d6-bd33-fc50dcaec826/download 8a4605be74aa9ea9d79846c1fba20a33 https://oarep.usim.edu.my/bitstreams/6bcf1a71-dfa5-4c8f-b3f3-477a241e5124/download 736905b95b8e94ca96c54163cc1dc072 https://oarep.usim.edu.my/bitstreams/91d09fc2-31e7-4aef-bf5d-8235efa727ed/download eebd9307797d023883634fe9eb94cdf7 https://oarep.usim.edu.my/bitstreams/42edd517-c78c-436a-a12c-220cf42d1a13/download 0c423bb198fe4e32ee3096600b1dd170 https://oarep.usim.edu.my/bitstreams/794f7341-a612-4662-a292-6e234a2d3f8c/download fba0132529afd1c020a48e76869dafad https://oarep.usim.edu.my/bitstreams/880c792c-c850-48d1-a3fc-4cdab0286387/download d70a4e08610e5083fac572b8894967ae https://oarep.usim.edu.my/bitstreams/7ac6c15d-ca6d-4b17-8d22-271dcc686e9b/download e8b01291e1bbe92f8312264a659daf52 https://oarep.usim.edu.my/bitstreams/8ef87719-867a-4695-a306-5178a8e56cf9/download 29b13c5c1f10a63b105f6f0b8095b429 https://oarep.usim.edu.my/bitstreams/9e26e760-a974-4a7f-8cad-61d4917230ee/download aad2353eb0c7a1517f61e0a67e2f5046 https://oarep.usim.edu.my/bitstreams/240f3e6e-d794-4dd9-ba67-39186418104a/download 68b329da9893e34099c7d8ad5cb9c940 https://oarep.usim.edu.my/bitstreams/b4d72e68-7602-439a-9468-a4b51c6918d6/download 284951732d56f68f73de9d3c5ba4f0c9 https://oarep.usim.edu.my/bitstreams/4c0ce1ef-40d4-4fd7-8279-16cc6f92cdbd/download 0cb28a8db71fca1f006fab295e342b41 https://oarep.usim.edu.my/bitstreams/25b05683-2f6f-43db-8a58-40f29e3a32ca/download e036a428dc51839cf4226ed7f4fbbb8c https://oarep.usim.edu.my/bitstreams/457ede7d-5abc-4ebe-81c4-82c290646472/download c4ef61e67f03b872be756cb8dc1fa9ee https://oarep.usim.edu.my/bitstreams/6a4c3b24-b8b7-4458-b052-0606e4dd9a95/download a8f1282df2d4d1484f66e91cbe24a838 https://oarep.usim.edu.my/bitstreams/c39698f0-5a80-4b6b-a201-e1db7ca099de/download 79e0e5a80515cdd86fd42a5b5746062b https://oarep.usim.edu.my/bitstreams/a7b7c6d0-12fd-40e7-9a25-d00d58851328/download b17fd2ae5682454dca6b0fb69501d526 Academic achievement -- Oman Total quality management -- Oman |