User Satisfaction Of The Student Information System (Sis) Model: A Case Study Of The Postgraduates In A Malaysia University
Student information systems (SISs) are software applications for managing student data in educational institutions. SISs enable entry to the database of the university to check students’ results, discipline records, and other assessment scores. A SIS enhances communication between the university, le...
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| Summary: | Student information systems (SISs) are software applications for managing student data in educational institutions. SISs enable entry to the database of the university to check students’ results, discipline records, and other assessment scores. A SIS enhances communication between the university, lecturers, and managers. SISs are also an important element in the decision-making processes relating to the students, lecturers, departments, faculties, and curriculum. Having a quality SIS is essential to provide satisfaction to the users and encourage their intention to use the system. However, many previous studies have identified unsatisfactory SISs regarding the lack of a quality system, including incomplete content, difficult to use interface, and complex navigation between pages. This research has identified, via a literature review, the quality factors for an SIS, namely, usability, functionality, flexibility, convenience, data quality, responsiveness, accessibility, and timeliness. It has proposed a model for how these quality factors influence the intention to use the SIS based on DeLone and McLean’s Model (2003). It has also investigated the relationships between the intention to use and user satisfaction. The research used a quantitative approach using SPSS for data analysis and AMOS for developing the model. The model was tested using Structural Equation Modelling (SEM). A survey questionnaire was developed and distributed among the postgraduate students from University Science Islam Malaysia, who were selected on the basis of a nonprobability convenience sampling technique. The results of the SEM and critical ratio (CR) measurements were used to test and verify three hypotheses. All three hypotheses were confirmed with a high degree of confidence: firstly, there was a statistical relationship between system quality and user satisfaction with the SIS, secondly, between system quality of SIS and intention to use, and thirdly between the intention to use the SIS and user satisfaction. The results showed that the intention to use the SIS played a mediating role between user satisfaction and system quality. Modelling results showed significant correlation and strong association between the three variables. This research also investigated the effects of the implementation of Islamic features in the USIM SIS and examined the effects on the intention to use and satisfaction of the users. The main contribution of this research is the enhancement of the theoretical underpinning of the SIS quality model and its practical application to the design of SISs for Malaysian educational institutions. The findings of this research can assist the Malaysian higher-education sector and universities to measure and improve the quality of their SISs. |
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