أثر عوامل التميز التنظيمي على جودة الخدمات في الشركة العمانية للاتصالات (عمانتل)
Business companies are always working to gain success, retain success, and survive, as well as studying and arranging themselves to better adapt to their tactics, generate new goods, and employ renewable resources. The problem that the research tries to raise within the context of the study is th...
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| id |
my-usim-ddms-13406 |
|---|---|
| record_format |
uketd_dc |
| institution |
Universiti Sains Islam Malaysia |
| collection |
USIM Institutional Repository |
| language |
other |
| topic |
Organizational excellence empowerment motivation service quality. Organizational effectiveness--case study--Oman. Strategic planning Teams in the workplace--Management |
| spellingShingle |
Organizational excellence empowerment motivation service quality. Organizational effectiveness--case study--Oman. Strategic planning Teams in the workplace--Management سعيد عوض الشجيبي Said Awadh Al Shujaibi Said Awadh Ashoor Osama Kanaker [Supervisor] أثر عوامل التميز التنظيمي على جودة الخدمات في الشركة العمانية للاتصالات (عمانتل) |
| description |
Business companies are always working to gain success, retain success, and survive, as
well as studying and arranging themselves to better adapt to their tactics, generate new
goods, and employ renewable resources. The problem that the research tries to raise
within the context of the study is that the Omani Telecom Company was not aware
enough of the importance of managing competencies and drawing strategic plans that
include attracting, training, empowering, and motivating employees, based on reports
issued by the company. As a result, the goal of this study was to determine the level of
organizational excellence at the Oman Telecommunications Company in the Sultanate
of Oman's Governorate of Dhofar. Then, identify the elements that influence
organizational excellence in the telecommunications firm, and determine which of these
aspects have a higher impact than others, such as training, empowerment, and
motivation. The study used a descriptive approach to analyze the data obtained through
the questionnaire that was distributed to the study sample, consisting of (313)
respondents representing the study sample of the employees of the Oman
Telecommunications Company. The study used the SPSS program for meta-analyses,
as well as the AMOS program in order to test the hypothesis of the study. The findings
revealed that Oman Telecommunications Company's involvement in empowerment
will have a beneficial impact on customer tangibility. The results of the statistical
analysis also confirmed the first hypothesis that there was no positive effect of training
and motivation on tangibility according to the standard estimates, which were smaller
than the specified standard. as well as the statistical significance, which was greater than
the level of statistical significance for each of the factors of training and motivation.
The results also confirmed that the interest in the empowerment of the Oman
Telecommunications Company will lead to a positive impact on the reliability of
customers. The study recommended to pay more attention and research in the field of
organizations that seek to achieve a high level of quality and excellence by identifying
customers' problems and trying to identify new dimensions that have effects on the level
of service such as the means and tools that facilitate the employee's work to provide a
better service. |
| format |
Thesis |
| author |
سعيد عوض الشجيبي Said Awadh Al Shujaibi Said Awadh Ashoor Osama Kanaker [Supervisor] |
| author_facet |
سعيد عوض الشجيبي Said Awadh Al Shujaibi Said Awadh Ashoor Osama Kanaker [Supervisor] |
| author_sort |
سعيد عوض الشجيبي |
| title |
أثر عوامل التميز التنظيمي على جودة الخدمات في الشركة العمانية للاتصالات (عمانتل) |
| title_short |
أثر عوامل التميز التنظيمي على جودة الخدمات في الشركة العمانية للاتصالات (عمانتل) |
| title_full |
أثر عوامل التميز التنظيمي على جودة الخدمات في الشركة العمانية للاتصالات (عمانتل) |
| title_fullStr |
أثر عوامل التميز التنظيمي على جودة الخدمات في الشركة العمانية للاتصالات (عمانتل) |
| title_full_unstemmed |
أثر عوامل التميز التنظيمي على جودة الخدمات في الشركة العمانية للاتصالات (عمانتل) |
| title_sort |
أثر عوامل التميز التنظيمي على جودة الخدمات في الشركة العمانية للاتصالات (عمانتل) |
| granting_institution |
Universiti Sains Islam Malaysia |
| url |
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| _version_ |
1812444831811633152 |
| spelling |
my-usim-ddms-134062024-05-29T19:43:08Z أثر عوامل التميز التنظيمي على جودة الخدمات في الشركة العمانية للاتصالات (عمانتل) ‘Athar Awamil al-tamayyuz al-tanzimi ila Jawdat al-khidmat fi al-sharikah al-‘umaniyah lil-ittisalat (amnatil) سعيد عوض الشجيبي Said Awadh Al Shujaibi Said Awadh Ashoor Osama Kanaker [Supervisor] Business companies are always working to gain success, retain success, and survive, as well as studying and arranging themselves to better adapt to their tactics, generate new goods, and employ renewable resources. The problem that the research tries to raise within the context of the study is that the Omani Telecom Company was not aware enough of the importance of managing competencies and drawing strategic plans that include attracting, training, empowering, and motivating employees, based on reports issued by the company. As a result, the goal of this study was to determine the level of organizational excellence at the Oman Telecommunications Company in the Sultanate of Oman's Governorate of Dhofar. Then, identify the elements that influence organizational excellence in the telecommunications firm, and determine which of these aspects have a higher impact than others, such as training, empowerment, and motivation. The study used a descriptive approach to analyze the data obtained through the questionnaire that was distributed to the study sample, consisting of (313) respondents representing the study sample of the employees of the Oman Telecommunications Company. The study used the SPSS program for meta-analyses, as well as the AMOS program in order to test the hypothesis of the study. The findings revealed that Oman Telecommunications Company's involvement in empowerment will have a beneficial impact on customer tangibility. The results of the statistical analysis also confirmed the first hypothesis that there was no positive effect of training and motivation on tangibility according to the standard estimates, which were smaller than the specified standard. as well as the statistical significance, which was greater than the level of statistical significance for each of the factors of training and motivation. The results also confirmed that the interest in the empowerment of the Oman Telecommunications Company will lead to a positive impact on the reliability of customers. The study recommended to pay more attention and research in the field of organizations that seek to achieve a high level of quality and excellence by identifying customers' problems and trying to identify new dimensions that have effects on the level of service such as the means and tools that facilitate the employee's work to provide a better service. Universiti Sains Islam Malaysia 2020-11 Thesis other https://oarep.usim.edu.my/handle/123456789/13406 https://oarep.usim.edu.my/bitstreams/adc50e90-013d-411f-8d7c-6fa3420469fa/download 8a4605be74aa9ea9d79846c1fba20a33 https://oarep.usim.edu.my/bitstreams/c856fa0d-e5cf-4d44-acc3-89b9b75bbb72/download db5a8e25fb71df037154daab8c6452f3 https://oarep.usim.edu.my/bitstreams/dca0f703-d529-42ec-99b0-1e480e76ec01/download a7272094dfd9df7690bc9d5547b894eb https://oarep.usim.edu.my/bitstreams/99e3a05c-4545-4b85-959e-344f689f697f/download 3e604ba6b0ce8518081ec1dc2f986acf https://oarep.usim.edu.my/bitstreams/59353298-a547-404b-aa5a-1320a90a6058/download 50c2d1e1e8c0f778e0ff4c97ea5b1661 https://oarep.usim.edu.my/bitstreams/f0adc87c-ffd1-496c-96cc-83f078503d3f/download c6066348962c71fdebbcb547db3146de https://oarep.usim.edu.my/bitstreams/93af75c0-7499-4810-b020-dcd81d6121e8/download a3c2f1fab0b364bea5ef8d9b5e41667f https://oarep.usim.edu.my/bitstreams/08388513-ddc0-468f-965b-0121119424bf/download 720e07501c75403eaf11f7306e657551 https://oarep.usim.edu.my/bitstreams/f9fb5bad-3339-4612-9b6f-25c8874746fc/download c21d15edb14bfaa870a3672b59cbbc9f https://oarep.usim.edu.my/bitstreams/9c39b6d4-4975-4e0a-8db6-435155e0c46f/download 9d1e64702f29f8a4e6fc3d70a4661c8e https://oarep.usim.edu.my/bitstreams/2e008d7c-57ac-45ae-9690-c5a2a24be2f7/download 7bcf2e2e7c1113809ec7bf157b46f9fa https://oarep.usim.edu.my/bitstreams/af7bea60-ebe7-447f-89c4-74fa92deb4a0/download 2518fa1b5fdd40f2783da8b9d88a5716 https://oarep.usim.edu.my/bitstreams/e6691d37-e5a6-4a67-a0ca-3d18165af41c/download 010e32f9a6d5d1989ca0d71733f0e369 https://oarep.usim.edu.my/bitstreams/9781b2df-e2d9-4ec2-96a5-ddbce4b75222/download 6dbb4fc441b60d8ddbba38ddc3f03341 https://oarep.usim.edu.my/bitstreams/bb2adc8f-e5a3-454c-b7cc-34418b59d6dc/download 61b7df52c6a120f79c3bf34b315e6894 https://oarep.usim.edu.my/bitstreams/8af628b6-096a-4e0a-9391-937eaf769ba5/download 269e14cb0e6c52c6b67cb0de90a22a6d https://oarep.usim.edu.my/bitstreams/09010ce4-4cdb-4107-b686-6f29210ae186/download 2337409361516ce3ce33895c3c643294 https://oarep.usim.edu.my/bitstreams/655e4fda-e028-4e8f-9d40-f320dbf47950/download 7d652113eafc0ac222c91d963c14ea58 https://oarep.usim.edu.my/bitstreams/1368cf7d-793d-460f-878d-dfddbe190bf1/download d38cb56c292842522b67972fd2b6b156 Organizational excellence, empowerment, motivation, service quality. Organizational effectiveness--case study--Oman. Strategic planning Teams in the workplace--Management |