الدور الوسيط للالتزام التنظيمي في العلاقة بين التدريب ونظام الحوافز على الأداء الوظيفي :دراسة ميدانية على العاملين في إدارة جمارك أبو ظبي بدولة الإمارات العربية المتحدة
Government institutions in the United Arab Emirates are concerned about the performance of employees. Therefore, to address the concern, institutions must focus on training, intrinsic motivation and extrinsic motivation to achieve a high degree of organisational commitment. This will play an impo...
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| Summary: | Government institutions in the United Arab Emirates are concerned about the
performance of employees. Therefore, to address the concern, institutions must focus on
training, intrinsic motivation and extrinsic motivation to achieve a high degree of
organisational commitment. This will play an important role in the success of development
plans for human resources skills and competencies. This study examined the impact of
training and incentive systems within the organisational commitment in developing the
performance of employees in the Abu Dhabi Customs administration for its importance to
the country's economy. The study adopted the theory of Frederick Herzberg (1959) which
provides the development of job performance. Featuring the population of the study
consisted of 383 employees in all departments of the Abu Dhabi Customs Department, this
study adopted descriptive systematic method for the enquiry. To analyse the collected data,
the basic statistical analyses were performed using the statistical package and Amos
analysis programs. The results revealed that there is a significant effect at the level (0.05)
of training on job performance and the value of the standard estimates of the path factor
(0.51), and there is also a significant effect of the incentive system on job performance and
the value of the standard estimates of the path factor (0.43). Besides, a significant effect of
organisational commitment on the job performance of employees in the Abu Dhabi
Customs Department, and the value of the standard estimates (0.40) was recorded. Finally,
there is a significant effect on the relationship between training and the incentive system
on job performance and the value of the standard estimates was (0.46). The results showed
that training and the incentive system affect job performance in a statistically significant
relationship, while organisational commitment plays the role of mediator on the indirect
relationship between the incentive system and job performance. Therefore, this study
recommends providing modern training programs that fit the nature of work in the Customs
Department to enhance their professional knowledge and skills in customs work, as well as
motivate employees financially, morally and encourage team spirit to enhance their loyalty
to the institution, as the majority of the employees confirmed their inability to learn new
details about their work. In addition, addressing the urgent need to follow the motivation
system to enhance performance, which will greatly affect the level of organisational
commitment and performance. |
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