Understanding The Mediating Effect Of Customer Satisfaction On The Relationship Of Salesperson Behavior Performance And Customer Loyalty [HF5415.335. M476 2008 f rb].

Understanding The Mediating Effect Of Customer Satisfaction On The Relationship Of Salesperson Behavior Performance And Customer Loyalty [HF5415.335. M476 2008 f rb].

Tujuan penyelidikan ini dijalankan adalah untuk meneliti kaitan antara prestasi perlakuan jurujual dengan kesetiaan pelanggan serta kesan perantaraan daripada kepuasan pelanggan. The purpose of this study was to examine the relationship between salesperson behavior performance and customer loyalt...

Saved in:

书目详细资料
主要作者:	Wan Omar, Maznah
格式:	Thesis
语言:	English
出版:	2008
主题:	HF5410-5417.5 Marketing Distribution of products
在线阅读:	http://eprints.usm.my/10408/1/UNDERSTANDING_THE_MEDIATING_EFFECT_OF_CUSTOMER_SATISFACTION_ON_THE_RELATIONSHIP_OF_SALESPERSON_BEHAVIOR_PERFORMANCE_AND_CUSTOMER_LOYALTY.pdf
标签:	添加标签没有标签, 成为第一个标记此记录!

相似书籍

Cross-Functional New Product Development (NDP) Teams : Characteristics, Dynamics And NPD Performance [HF5415.153. N863 2008 f rb].
由: Mat, Norsiah
出版: (2008)

Application Of Control Mechanisms On Marketing Decisions In Multinational Company Marketing Units In Malaysia [HF5415.13. L912 2006 f rb].
由: Low, Chee Kong
出版: (2006)

The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
由: Ging, Yong Chung
出版: (2004)

Intention To Purchase Electronic Green Products Amongst Lectures : An Empirical Evidence [HF5413. Q1 2008 f rb].
由: Abdul Qader, Iman Khalid
出版: (2008)

Factors Affecting Customer Loyalty in Hypermarket Industry
由: Verdipoor, Mojtaba
出版: (2012)

Modelling Customer Loyalty Among Mobile Telecommunication Users
由: Syed Kamaruzaman, Sharifah Nurul Aida
出版: (2017)

Customer Satisfaction And Loyalty On Factory Automation Product In Malaysia
由: Oo, Bryant Yong Siang
出版: (2009)

Factors Affecting Satisfaction and Loyalty among Customers of Local and Foreign Hypermarkets
由: Mohamad Tahier, Safuraa Liyana
出版: (2015)

Consumer Perceptions Of Web Site Quality: Indicators Of Customer Loyalty Intent
由: Kai, Seah Chong
出版: (2003)

Empirical Analysis On Factors Influencing Customer Loyalty In Malaysian Telecommunication Industry
由: Ismail, Hishamuddin
出版: (2007)

Determinants of Customer Loyalty in Internet Service Provider in High Speed Broadband in Malaysia
由: Cheong, Zhen Fui
出版: (2017)

The relationship between service quality, satisfaction and customer loyalty in the context of private high schools in Kota Kinabalu, Sabah
由: Anthea Jacelyn Melanie Matanjun
出版: (2012)

Determinants Of Customer Satisfaction
由: Narayanan, Satya
出版: (2004)

The Impact Of CRM On Customer Retention In Malaysia
由: Ghahfarokhi, Akbar Dehghani
出版: (2007)

Determinants of Customer Satisfaction in Construction Industry
由: Mazaherioun, Babak
出版: (2012)

Framework For Knowledge-Driven Customer Relationship Management
由: Goon , Tuck Choy
出版: (2005)

A Framework for Knowledge-Driven Customer Relationship Management
由: Goon, Tuck Choy
出版: (2005)

Role of Service Quality On Customer Satisfaction In Air Asia
由: Pratap Singh, Tarun
出版: (2012)

Customer Satisfaction Of Luxury Hotels In Kish Island, Iran
由: Dolati, Somayeh
出版: (2011)

Pareto Solution For Customer Satisfaction Using Evolutionary Techniques
由: Borojeni, Hamid Ranjbari
出版: (2012)

Impact of Information Communication Technology on Customer Satisfaction in Airline Industry
由: Sankaran, Muthulakshmi
出版: (2003)

Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry
由: Sankaran, Muthulakshmi
出版: (2003)

The Customer Relationship Management (CRM) Assessment Of Heitech Padu Berhad
由: Zaharuddin, Mohd Dzulkaedah
出版: (2004)

Impact Of Customer Relationship Management In Small And Medium Enterprises In Malaysia
由: -, Dilruba
出版: (2007)

The Impact Of Customer Relatonship Management (CRM) Towards E-Business Strategy
由: Raslan, Umi Kalsoom
出版: (2005)

A Study On SMS Reminders And Their Impact On Customer Service Improvement In Malaysia
由: Mok, Meng Hua
出版: (2008)

Effectiveness of Online Social Networks on Customer Retention Via Implementing CRM
由: Behravan, Navid
出版: (2012)

Customer Satisfaction In The Malaysian Mobile Industry. A Study Using Servqual Model
由: Karuppiah, Nermala
出版: (2000)

The Importance Of Emotional Features In Electronic Customer Relationship Management (E-CRM) System
由: Taher, Parisa
出版: (2007)

Modelling A Customer And After Sales Services And Implementing This Model In Irarian Company
由: Ghandchi, Marjan Saradar
出版: (2009)

The Impact Of Customer Relationship Management (CRM) On Overal Performance Of Financial Instituitions In Malaysia
由: Nourizadeh, Amin
出版: (2009)

A Study Of Customer Relationship Management (CRM) In The Malaysian Electric And Electronic Industry
由: Navabakhsh, Aminallah
出版: (2008)

Strategic Framework For Customer Relationship Management (CRM) Implementation By Oman Telecommunication Company (OMANTEL)
由: Ajham Al-Shahri, Amal Ahmed
出版: (2005)

Contribution of Experiental Marketing to Brand Loyalty
由: Ahmadi, Elaheh
出版: (2012)

Study Of Customer Relationship Management In Malaysian Commercial Banks And Its Implications For The Small And Medium Enterprises
由: M.Thiyagarajan, Thangarajah
出版: (2003)

Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia
由: Allahverdi, Shahryar
出版: (2011)

Developing an internet marketing mix matrix using Product Life Cycle (PLC) and customer maturity
由: Yazdanifard, Rashad
出版: (2012)

Brand Loyalty : Study On Malaysian Female Perspective
由: Chong, Lydia Li Ting
出版: (2006)

A Study of Customer Relationship Management in Malaysian Commercial Banks and Its Implications for the Small and Medium Enterprises
由: Thangarajah@M.Thiyagarajan,
出版: (2003)

Development of a Web-Based Customer Relationship Management System Using Web 3.0 Technology
由: Ghahary Rad, Faeze Sadat
出版: (2012)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group