Performance Measurement System of Service Desk In a Multinational Company

Performance Measurement System of Service Desk In a Multinational Company

Tujuan penyelidikan ini adalah untuk menyelidik sistem penilaian prestasi Service Desk di sebuah syarikat antarabangsa. Service Desk merupakan titik perhubungan tunggal untuk isu-isu berkenaan dengan informasi and infrastruktur teknologi kepada perkerja dalaman, pembekal luaran dan pelanggan-pelang...

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Main Author: Thum, Wan Yuin
Format: Thesis
Language:English
Published: 2010
Subjects:
HF5001-6182 Business
Online Access:http://eprints.usm.my/23986/1/Performance_Measurement_System_of_Service_Desk_In_a_Multinational_Company.pdf
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id my-usm-ep.23986
record_format uketd_dc
spelling my-usm-ep.239862017-04-17T06:23:53Z Performance Measurement System of Service Desk In a Multinational Company 2010 Thum, Wan Yuin HF5001-6182 Business Tujuan penyelidikan ini adalah untuk menyelidik sistem penilaian prestasi Service Desk di sebuah syarikat antarabangsa. Service Desk merupakan titik perhubungan tunggal untuk isu-isu berkenaan dengan informasi and infrastruktur teknologi kepada perkerja dalaman, pembekal luaran dan pelanggan-pelanggan. The purpose of this research is to investigate the performance measurement system of the Service Desk in a multinational company. Service Desk is the single point of contact for the internal employees and the external suppliers as well as customers in regards of any IT related issues. 2010 Thesis http://eprints.usm.my/23986/ http://eprints.usm.my/23986/1/Performance_Measurement_System_of_Service_Desk_In_a_Multinational_Company.pdf application/pdf en public masters USM Pusat Pengajian Siswazah Perniagaan
institution Universiti Sains Malaysia
collection USM Institutional Repository
language English
topic HF5001-6182 Business
spellingShingle HF5001-6182 Business
Thum, Wan Yuin
Performance Measurement System of Service Desk In a Multinational Company
description Tujuan penyelidikan ini adalah untuk menyelidik sistem penilaian prestasi Service Desk di sebuah syarikat antarabangsa. Service Desk merupakan titik perhubungan tunggal untuk isu-isu berkenaan dengan informasi and infrastruktur teknologi kepada perkerja dalaman, pembekal luaran dan pelanggan-pelanggan. The purpose of this research is to investigate the performance measurement system of the Service Desk in a multinational company. Service Desk is the single point of contact for the internal employees and the external suppliers as well as customers in regards of any IT related issues.
format Thesis
qualification_level Master's degree
author Thum, Wan Yuin
author_facet Thum, Wan Yuin
author_sort Thum, Wan Yuin
title Performance Measurement System of Service Desk In a Multinational Company
title_short Performance Measurement System of Service Desk In a Multinational Company
title_full Performance Measurement System of Service Desk In a Multinational Company
title_fullStr Performance Measurement System of Service Desk In a Multinational Company
title_full_unstemmed Performance Measurement System of Service Desk In a Multinational Company
title_sort performance measurement system of service desk in a multinational company
granting_institution USM
granting_department Pusat Pengajian Siswazah Perniagaan
publishDate 2010
url http://eprints.usm.my/23986/1/Performance_Measurement_System_of_Service_Desk_In_a_Multinational_Company.pdf
_version_ 1747819893871345664

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