The Impact Of Consumer Complaints Handling On Complainant Satisfaction And Behavioral Outcomes: A Study Among The Telephone Service Providers In Mogadishu, Somalia
Dalam persaingan industri perkhidmatan kini, pihak organisasi berusaha sedaya upaya menarik serta mengekalkan pelanggan masing-masing dalam usaha menjamin keselamatan serta pertumbuhan pasaran saham. In today’s competitive service industry, organizations are increasingly...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://eprints.usm.my/25401/1/THE_IMPACT_OF_CONSUMER_COMPLAINTS_HANDLING_ON_COMPLAINANT.pdf |
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| Summary: | Dalam persaingan industri perkhidmatan kini, pihak organisasi berusaha sedaya upaya menarik serta mengekalkan pelanggan masing-masing dalam usaha menjamin keselamatan serta pertumbuhan pasaran saham.
In today’s competitive service industry, organizations are increasingly seeking to attract and
retain customers in order to secure market shares and growth. |
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