Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile

Tujuan kajian ini adalah untuk memahami tanggapan kualiti perkhidmatan dan meneliti perhubungan di antara dimensi kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan terhadap perkhidmatan yang diberikan oleh pembekal perkhidmatan telefon bimbit di pasaran Oman....

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Bibliographic Details
Main Author:	Jameel Al Darey, Dhahi Saleh
Format:	Thesis
Language:	English
Published:	2009
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/25505/1/RELATIONSHIP_OF_CUSTOMER_LOYALTY_AND_SATISFACTION_PERCEPTION.pdf
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id	my-usm-ep.25505
record_format	uketd_dc
spelling	my-usm-ep.255052017-04-17T05:08:50Z Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile 2009 Jameel Al Darey, Dhahi Saleh HF5001-6182 Business Tujuan kajian ini adalah untuk memahami tanggapan kualiti perkhidmatan dan meneliti perhubungan di antara dimensi kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan terhadap perkhidmatan yang diberikan oleh pembekal perkhidmatan telefon bimbit di pasaran Oman. The purpose of this research is to find a better understanding of perceived service quality level and to examine the relationship between service quality dimensions, customer satisfaction and customer loyalty with the service offered by the mobile service provider in Oman market . 2009 Thesis http://eprints.usm.my/25505/ http://eprints.usm.my/25505/1/RELATIONSHIP_OF_CUSTOMER_LOYALTY_AND_SATISFACTION_PERCEPTION.pdf application/pdf en public masters USM Graduate School of Business
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Jameel Al Darey, Dhahi Saleh Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
description	Tujuan kajian ini adalah untuk memahami tanggapan kualiti perkhidmatan dan meneliti perhubungan di antara dimensi kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan terhadap perkhidmatan yang diberikan oleh pembekal perkhidmatan telefon bimbit di pasaran Oman. The purpose of this research is to find a better understanding of perceived service quality level and to examine the relationship between service quality dimensions, customer satisfaction and customer loyalty with the service offered by the mobile service provider in Oman market .
format	Thesis
qualification_level	Master's degree
author	Jameel Al Darey, Dhahi Saleh
author_facet	Jameel Al Darey, Dhahi Saleh
author_sort	Jameel Al Darey, Dhahi Saleh
title	Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
title_short	Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
title_full	Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
title_fullStr	Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
title_full_unstemmed	Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
title_sort	relationship of customer loyalty and satisfaction perception study on the mobile industry in oman–a case of oman mobile
granting_institution	USM
granting_department	Graduate School of Business
publishDate	2009
url	http://eprints.usm.my/25505/1/RELATIONSHIP_OF_CUSTOMER_LOYALTY_AND_SATISFACTION_PERCEPTION.pdf
_version_	1747819929902514176

Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile

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