Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.
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Language: | English |
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2006
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Online Access: | http://eprints.usm.my/25534/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf |
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my-usm-ep.255342017-04-17T05:09:11Z Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang. 2006-05 Mohammed Aljunaid, Najib HF5001-6182 Business Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. 2006-05 Thesis http://eprints.usm.my/25534/ http://eprints.usm.my/25534/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf application/pdf en public masters USM Graduate School of Business |
institution |
Universiti Sains Malaysia |
collection |
USM Institutional Repository |
language |
English |
topic |
HF5001-6182 Business |
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HF5001-6182 Business Mohammed Aljunaid, Najib Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang. |
description |
Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik.
The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. |
format |
Thesis |
qualification_level |
Master's degree |
author |
Mohammed Aljunaid, Najib |
author_facet |
Mohammed Aljunaid, Najib |
author_sort |
Mohammed Aljunaid, Najib |
title |
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
|
title_short |
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
|
title_full |
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
|
title_fullStr |
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
|
title_full_unstemmed |
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
|
title_sort |
electronic service quality satisfaction, trust and loyalty: a study on online banking in penang. |
granting_institution |
USM |
granting_department |
Graduate School of Business |
publishDate |
2006 |
url |
http://eprints.usm.my/25534/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf |
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1747819935983206400 |