Effect Of Internal Measures Of Service Quality On Business Performance

Effect Of Internal Measures Of Service Quality On Business Performance

Hotel industry in Penang has a long history since the establishment of E&O Hotel 120 years ago in Penang. Hotel industry and tourism sector is to be seen as symbiotic interrelated. They have played a significant role in transformation of business activities that share the bulk of today’s economy...

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Main Author: HJ. DIN, SAARI
Format: Thesis
Language:English
Published: 2005
Subjects:
HF5001-6182 Business
Online Access:http://eprints.usm.my/25563/1/EFFECT_OF_INTERNAL_MEASURES_OF_SERVICE_QUALITY_ON_BUSINESS_PERFORMANCE.pdf
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id my-usm-ep.25563
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spelling my-usm-ep.255632020-10-07T06:57:20Z Effect Of Internal Measures Of Service Quality On Business Performance 2005 HJ. DIN, SAARI HF5001-6182 Business Hotel industry in Penang has a long history since the establishment of E&O Hotel 120 years ago in Penang. Hotel industry and tourism sector is to be seen as symbiotic interrelated. They have played a significant role in transformation of business activities that share the bulk of today’s economy and also account for most of the growth in new jobs in many developed and developing countries. Service quality is a key factor for success in any service industry. 2005 Thesis http://eprints.usm.my/25563/ http://eprints.usm.my/25563/1/EFFECT_OF_INTERNAL_MEASURES_OF_SERVICE_QUALITY_ON_BUSINESS_PERFORMANCE.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Siswazah Perniagaan
institution Universiti Sains Malaysia
collection USM Institutional Repository
language English
topic HF5001-6182 Business
spellingShingle HF5001-6182 Business
HJ. DIN, SAARI
Effect Of Internal Measures Of Service Quality On Business Performance
description Hotel industry in Penang has a long history since the establishment of E&O Hotel 120 years ago in Penang. Hotel industry and tourism sector is to be seen as symbiotic interrelated. They have played a significant role in transformation of business activities that share the bulk of today’s economy and also account for most of the growth in new jobs in many developed and developing countries. Service quality is a key factor for success in any service industry.
format Thesis
qualification_level Master's degree
author HJ. DIN, SAARI
author_facet HJ. DIN, SAARI
author_sort HJ. DIN, SAARI
title Effect Of Internal Measures Of Service Quality On Business Performance
title_short Effect Of Internal Measures Of Service Quality On Business Performance
title_full Effect Of Internal Measures Of Service Quality On Business Performance
title_fullStr Effect Of Internal Measures Of Service Quality On Business Performance
title_full_unstemmed Effect Of Internal Measures Of Service Quality On Business Performance
title_sort effect of internal measures of service quality on business performance
granting_institution Universiti Sains Malaysia
granting_department Pusat Pengajian Siswazah Perniagaan
publishDate 2005
url http://eprints.usm.my/25563/1/EFFECT_OF_INTERNAL_MEASURES_OF_SERVICE_QUALITY_ON_BUSINESS_PERFORMANCE.pdf
_version_ 1747819940362059776

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