Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty

This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. SERVQUAL model will be used to measure the public listed compa...

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Main Author:	MOHD ISA, SALMI
Format:	Thesis
Language:	English
Published:	2005
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/25598/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf
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id	my-usm-ep.25598
record_format	uketd_dc
spelling	my-usm-ep.255982020-10-07T06:39:56Z Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty 2005 MOHD ISA, SALMI HF5001-6182 Business This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. SERVQUAL model will be used to measure the public listed companies perception and expectation with the audit services received. 2005 Thesis http://eprints.usm.my/25598/ http://eprints.usm.my/25598/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf application/pdf en public masters Universiti Sains Malaysia\ Pusat Pengajian Siswazah Perniagaan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business MOHD ISA, SALMI Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
description	This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. SERVQUAL model will be used to measure the public listed companies perception and expectation with the audit services received.
format	Thesis
qualification_level	Master's degree
author	MOHD ISA, SALMI
author_facet	MOHD ISA, SALMI
author_sort	MOHD ISA, SALMI
title	Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
title_short	Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
title_full	Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
title_fullStr	Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
title_full_unstemmed	Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
title_sort	service quality and its relationship with customer satisfaction towards customer loyalty
granting_institution	Universiti Sains Malaysia\
granting_department	Pusat Pengajian Siswazah Perniagaan
publishDate	2005
url	http://eprints.usm.my/25598/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf
_version_	1747819945471770624

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty

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