Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies
Kajian ini dijalankan bertujuan untuk menilai kualiti perkhidmatan yang ditawarkan oleh firma audit dan mengkaji hubungan di antara kualiti perkhidmatan, kepuasan dan kesetiaan pelanggan terhadap perkhidmatan yang ditawarkan oleh firma audit. This research was conducted to...
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| Format: | Thesis |
| Language: | English |
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2005
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| Online Access: | http://eprints.usm.my/25635/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf |
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my-usm-ep.256352017-04-17T06:24:22Z Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies 2005 Mohd Isa, Salmi HF5001-6182 Business Kajian ini dijalankan bertujuan untuk menilai kualiti perkhidmatan yang ditawarkan oleh firma audit dan mengkaji hubungan di antara kualiti perkhidmatan, kepuasan dan kesetiaan pelanggan terhadap perkhidmatan yang ditawarkan oleh firma audit. This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. 2005 Thesis http://eprints.usm.my/25635/ http://eprints.usm.my/25635/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf application/pdf en public masters USM Pusat Pengajian Siswazah Perniagaan (Graduate School of Business) |
| institution |
Universiti Sains Malaysia |
| collection |
USM Institutional Repository |
| language |
English |
| topic |
HF5001-6182 Business |
| spellingShingle |
HF5001-6182 Business Mohd Isa, Salmi Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies |
| description |
Kajian ini dijalankan bertujuan untuk menilai kualiti perkhidmatan yang ditawarkan oleh firma audit dan mengkaji hubungan di antara kualiti perkhidmatan, kepuasan dan kesetiaan pelanggan terhadap perkhidmatan yang ditawarkan oleh firma audit.
This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. |
| format |
Thesis |
| qualification_level |
Master's degree |
| author |
Mohd Isa, Salmi |
| author_facet |
Mohd Isa, Salmi |
| author_sort |
Mohd Isa, Salmi |
| title |
Service Quality And Its Relationship With Customer
Satisfaction Towards Customer Loyalty: Perceptions Of
Public Listed Companies
|
| title_short |
Service Quality And Its Relationship With Customer
Satisfaction Towards Customer Loyalty: Perceptions Of
Public Listed Companies
|
| title_full |
Service Quality And Its Relationship With Customer
Satisfaction Towards Customer Loyalty: Perceptions Of
Public Listed Companies
|
| title_fullStr |
Service Quality And Its Relationship With Customer
Satisfaction Towards Customer Loyalty: Perceptions Of
Public Listed Companies
|
| title_full_unstemmed |
Service Quality And Its Relationship With Customer
Satisfaction Towards Customer Loyalty: Perceptions Of
Public Listed Companies
|
| title_sort |
service quality and its relationship with customer
satisfaction towards customer loyalty: perceptions of
public listed companies |
| granting_institution |
USM |
| granting_department |
Pusat Pengajian Siswazah Perniagaan (Graduate School of Business) |
| publishDate |
2005 |
| url |
http://eprints.usm.my/25635/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf |
| _version_ |
1747819952296951808 |