The Effect Of Employees Competencies On Perceived Service Quality At Majlis Perbandaran Pulau Pinang

Kajian ini bertujuan untuk mengetahui dengan lebih mendalam mengenai kualiti perkhidmatan dari sudut pandangan kakitangan di Majlis Perbandaran Pulau Pinang(MPPP) The aim of the study is to investigate Service Quality perceived by employees in Majlis Perbandaran Pulau Pinang...

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Bibliographic Details
Main Author: Kamalul Ariffin, Suhaida
Format: Thesis
Language:English
Published: 2005
Subjects:
Online Access:http://eprints.usm.my/25640/1/THE_EFFECT_OF_EMPLOYEES_COMPETENCIES_ON_PERCEIVED_SERVICE_QUALITY_AT_MAJLIS_PERBANDARAN_PULAU_PINANG.pdf
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