The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang

The aim of the study is to investigate Service Quality perceived by employees in Majlis Perbandaran Pulau Pinang (MPPP) and also to examine the relationship between employee competencies and perceived service quality. Basically it is important to undertake this research, particularly at MPPP as Mala...

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Main Author:	Kamalul Ariffin, Suhaida
Format:	Thesis
Language:	English
Published:	2005
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/25692/1/THE_EFFECT_OF_EMPLOYEES_COMPETENCIES_ON_PERCEIVED_SERVICE_QUALITY_AT_MAJLIS_PERBANDARAN_PULAU_PINANG.pdf
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id	my-usm-ep.25692
record_format	uketd_dc
spelling	my-usm-ep.256922017-11-27T04:11:24Z The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang 2005 Kamalul Ariffin, Suhaida HF5001-6182 Business The aim of the study is to investigate Service Quality perceived by employees in Majlis Perbandaran Pulau Pinang (MPPP) and also to examine the relationship between employee competencies and perceived service quality. Basically it is important to undertake this research, particularly at MPPP as Malaysia is now in position to enter a new stage of high employees competencies on the new era of globalization. 2005 Thesis http://eprints.usm.my/25692/ http://eprints.usm.my/25692/1/THE_EFFECT_OF_EMPLOYEES_COMPETENCIES_ON_PERCEIVED_SERVICE_QUALITY_AT_MAJLIS_PERBANDARAN_PULAU_PINANG.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Siswazah Perniagaan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Kamalul Ariffin, Suhaida The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang
description	The aim of the study is to investigate Service Quality perceived by employees in Majlis Perbandaran Pulau Pinang (MPPP) and also to examine the relationship between employee competencies and perceived service quality. Basically it is important to undertake this research, particularly at MPPP as Malaysia is now in position to enter a new stage of high employees competencies on the new era of globalization.
format	Thesis
qualification_level	Master's degree
author	Kamalul Ariffin, Suhaida
author_facet	Kamalul Ariffin, Suhaida
author_sort	Kamalul Ariffin, Suhaida
title	The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang
title_short	The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang
title_full	The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang
title_fullStr	The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang
title_full_unstemmed	The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang
title_sort	effect of employees competencies on perceived service quality at majlis perbandaran pulau pinang
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Siswazah Perniagaan
publishDate	2005
url	http://eprints.usm.my/25692/1/THE_EFFECT_OF_EMPLOYEES_COMPETENCIES_ON_PERCEIVED_SERVICE_QUALITY_AT_MAJLIS_PERBANDARAN_PULAU_PINANG.pdf
_version_	1747819955721601024

The Effect of Employees Competencies on Perceived Service Quality at Majlis Perbandaran Pulau Pinang

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