ISO 9001 Certification And Performance In Manufacturing Industries

The trend of implementing the ISO 9000 quality system has grown quickly throughout the world, including in developed countries like US, UK as well as developing countries in South-East Asia. This research will study the impact of ISO 9001 certification on manufacturing Industries in Malaysia. It fo...

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Bibliographic Details
Main Author: Yeap, Hock Cheng
Format: Thesis
Language:English
Published: 2004
Subjects:
Online Access:http://eprints.usm.my/25803/1/ISO_9001_CERTIFICATION_AND_PERFORMANCE_IN_MANUFACTURING_INDUSTRIES.pdf
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Summary:The trend of implementing the ISO 9000 quality system has grown quickly throughout the world, including in developed countries like US, UK as well as developing countries in South-East Asia. This research will study the impact of ISO 9001 certification on manufacturing Industries in Malaysia. It focuses on the effectiveness of ISO 9001 certification on market performance, operation performance and personnel performance as well as the market strategy as moderating factor.