The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance

Organizations, both manufacturing and service have realized the importance of quality. Therefore, they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality,...

Full description

Saved in:

Bibliographic Details
Main Author:	Samat, Nusrah
Format:	Thesis
Language:	English
Published:	2004
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/25862/1/THE_RELATIONSHIP_BETWEEN_TOTAL_QUALITY_MANAGEMENT_%28TQM%29_PRACTICES%2C_SERVICE_QUALITY%2C_MARKET_ORIENTATION%2C_AND_ORGANIZATIONAL_PERFORMANCE.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-usm-ep.25862
record_format	uketd_dc
spelling	my-usm-ep.258622017-04-17T06:24:27Z The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance 2004 Samat, Nusrah HF5001-6182 Business Organizations, both manufacturing and service have realized the importance of quality. Therefore, they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality, which is crucial for service organizations in satisfying customers' needs and wants. 2004 Thesis http://eprints.usm.my/25862/ http://eprints.usm.my/25862/1/THE_RELATIONSHIP_BETWEEN_TOTAL_QUALITY_MANAGEMENT_%28TQM%29_PRACTICES%2C_SERVICE_QUALITY%2C_MARKET_ORIENTATION%2C_AND_ORGANIZATIONAL_PERFORMANCE.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Siswazah Perniagaan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Samat, Nusrah The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance
description	Organizations, both manufacturing and service have realized the importance of quality. Therefore, they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality, which is crucial for service organizations in satisfying customers' needs and wants.
format	Thesis
qualification_level	Master's degree
author	Samat, Nusrah
author_facet	Samat, Nusrah
author_sort	Samat, Nusrah
title	The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance
title_short	The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance
title_full	The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance
title_fullStr	The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance
title_full_unstemmed	The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance
title_sort	relationship between total quality management (tqm) practices, service quality, market orientation, and organizational performance
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Siswazah Perniagaan
publishDate	2004
url	http://eprints.usm.my/25862/1/THE_RELATIONSHIP_BETWEEN_TOTAL_QUALITY_MANAGEMENT_%28TQM%29_PRACTICES%2C_SERVICE_QUALITY%2C_MARKET_ORIENTATION%2C_AND_ORGANIZATIONAL_PERFORMANCE.pdf
_version_	1747819970382790656

The Relationship Between Total Quality Management (Tqm) Practices, Service Quality, Market Orientation, And Organizational Performance

Similar Items