Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.

Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.

Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.

Saved in:
Bibliographic Details
Main Author: Mohammed Aljunaid, Najib
Format: Thesis
Language:English
Published: 2006
Subjects:
HF5001-6182 Business
Online Access:http://eprints.usm.my/25951/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-usm-ep.25951
record_format uketd_dc
spelling my-usm-ep.259512017-04-17T05:09:12Z Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang. 2006-05 Mohammed Aljunaid, Najib HF5001-6182 Business Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. 2006-05 Thesis http://eprints.usm.my/25951/ http://eprints.usm.my/25951/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf application/pdf en public masters USM Pusat Pengajian Siswazah (Graduate School of Business)
institution Universiti Sains Malaysia
collection USM Institutional Repository
language English
topic HF5001-6182 Business
spellingShingle HF5001-6182 Business
Mohammed Aljunaid, Najib
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
description Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.
format Thesis
qualification_level Master's degree
author Mohammed Aljunaid, Najib
author_facet Mohammed Aljunaid, Najib
author_sort Mohammed Aljunaid, Najib
title Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
title_short Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
title_full Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
title_fullStr Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
title_full_unstemmed Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
title_sort electronic service quality satisfaction, trust and loyalty: a study on online banking in penang.
granting_institution USM
granting_department Pusat Pengajian Siswazah (Graduate School of Business)
publishDate 2006
url http://eprints.usm.my/25951/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf
_version_ 1747819975469432832

Similar Items