Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang

Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang

Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.

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Bibliographic Details
Main Author: Aljunaid, Najib Mohammed
Format: Thesis
Language:English
Published: 2006
Subjects:
HF Commerce
Online Access:http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf
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id my-usm-ep.29459
record_format uketd_dc
spelling my-usm-ep.294592017-04-17T06:24:08Z Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang 2006-05 Aljunaid, Najib Mohammed HF Commerce Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. 2006-05 Thesis http://eprints.usm.my/29459/ http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf application/pdf en public masters USM Pusat Pengajian Siswazah Perniagaan
institution Universiti Sains Malaysia
collection USM Institutional Repository
language English
topic HF Commerce
spellingShingle HF Commerce
Aljunaid, Najib Mohammed
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang
description Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.
format Thesis
qualification_level Master's degree
author Aljunaid, Najib Mohammed
author_facet Aljunaid, Najib Mohammed
author_sort Aljunaid, Najib Mohammed
title Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang
title_short Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang
title_full Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang
title_fullStr Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang
title_full_unstemmed Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang
title_sort electronic service quality satisfaction, trust and loyalty: a study on online banking in penang
granting_institution USM
granting_department Pusat Pengajian Siswazah Perniagaan
publishDate 2006
url http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf
_version_ 1747820152147148800

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