Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang
Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.
محفوظ في:
| المؤلف الرئيسي: | |
|---|---|
| التنسيق: | أطروحة |
| اللغة: | English |
| منشور في: |
2006
|
| الموضوعات: | |
| الوصول للمادة أونلاين: | http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf |
| الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
|
| id |
my-usm-ep.29459 |
|---|---|
| record_format |
uketd_dc |
| spelling |
my-usm-ep.294592017-04-17T06:24:08Z Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang 2006-05 Aljunaid, Najib Mohammed HF Commerce Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. 2006-05 Thesis http://eprints.usm.my/29459/ http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf application/pdf en public masters USM Pusat Pengajian Siswazah Perniagaan |
| institution |
Universiti Sains Malaysia |
| collection |
USM Institutional Repository |
| language |
English |
| topic |
HF Commerce |
| spellingShingle |
HF Commerce Aljunaid, Najib Mohammed Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang |
| description |
Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik.
The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. |
| format |
Thesis |
| qualification_level |
Master's degree |
| author |
Aljunaid, Najib Mohammed |
| author_facet |
Aljunaid, Najib Mohammed |
| author_sort |
Aljunaid, Najib Mohammed |
| title |
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_short |
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_full |
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_fullStr |
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_full_unstemmed |
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_sort |
electronic service quality satisfaction, trust and loyalty: a study on
online banking in penang |
| granting_institution |
USM |
| granting_department |
Pusat Pengajian Siswazah Perniagaan |
| publishDate |
2006 |
| url |
http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf |
| _version_ |
1747820152147148800 |