Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory

Perlakuan sabotaj khidmat di tempat kerja, terutama sekali dalam industri perhotelan semakin berleluasan sehingga menarik perhatian pihak penyelidik dan pengurus. Research and managerial interest in employees’ service sabotage behavior has become increasingly widespread, especially in the hotel i...

Full description

Saved in:
Bibliographic Details
Main Author: Tan, Sylvia Hooi Sien
Format: Thesis
Language:English
Published: 2006
Subjects:
Online Access:http://eprints.usm.my/29476/1/Service_Sabotage_in_Hotel_Industry.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Perlakuan sabotaj khidmat di tempat kerja, terutama sekali dalam industri perhotelan semakin berleluasan sehingga menarik perhatian pihak penyelidik dan pengurus. Research and managerial interest in employees’ service sabotage behavior has become increasingly widespread, especially in the hotel industry.