Service Quality in the School of Management, USM: Perceptions of Students in Pursuit of MBA

Service Quality in the School of Management, USM: Perceptions of Students in Pursuit of MBA

In many countries and many cultures, the issue of service quality is firmly on the agenda for higher education institutions. Universities and faculties strive to provide high quality services because they need to compete for their students. Measuring the quality of their services is therefore an...

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Main Author: Isahak Merican, Farah Merican
Format: Thesis
Language:English
Published: 2007
Subjects:
HD28-70 Management
Industrial Management
Online Access:http://eprints.usm.my/29760/1/Farah_Merican_Isahak_Merican.pdf
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id my-usm-ep.29760
record_format uketd_dc
spelling my-usm-ep.297602018-04-06T01:59:01Z Service Quality in the School of Management, USM: Perceptions of Students in Pursuit of MBA 2007 Isahak Merican, Farah Merican HD28-70 Management. Industrial Management In many countries and many cultures, the issue of service quality is firmly on the agenda for higher education institutions. Universities and faculties strive to provide high quality services because they need to compete for their students. Measuring the quality of their services is therefore an important task. 2007 Thesis http://eprints.usm.my/29760/ http://eprints.usm.my/29760/1/Farah_Merican_Isahak_Merican.pdf application/pdf en public masters Universiit Sains Malaysia Pusat Pengajian Pengurusan
institution Universiti Sains Malaysia
collection USM Institutional Repository
language English
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Isahak Merican, Farah Merican
Service Quality in the School of Management, USM: Perceptions of Students in Pursuit of MBA
description In many countries and many cultures, the issue of service quality is firmly on the agenda for higher education institutions. Universities and faculties strive to provide high quality services because they need to compete for their students. Measuring the quality of their services is therefore an important task.
format Thesis
qualification_level Master's degree
author Isahak Merican, Farah Merican
author_facet Isahak Merican, Farah Merican
author_sort Isahak Merican, Farah Merican
title Service Quality in the School of Management, USM: Perceptions of Students in Pursuit of MBA
title_short Service Quality in the School of Management, USM: Perceptions of Students in Pursuit of MBA
title_full Service Quality in the School of Management, USM: Perceptions of Students in Pursuit of MBA
title_fullStr Service Quality in the School of Management, USM: Perceptions of Students in Pursuit of MBA
title_full_unstemmed Service Quality in the School of Management, USM: Perceptions of Students in Pursuit of MBA
title_sort service quality in the school of management, usm: perceptions of students in pursuit of mba
granting_institution Universiit Sains Malaysia
granting_department Pusat Pengajian Pengurusan
publishDate 2007
url http://eprints.usm.my/29760/1/Farah_Merican_Isahak_Merican.pdf
_version_ 1747820209625890816

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