A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies

A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies

Tujuan kajian ini adalah untuk: (a) memeriksa kesan langsung kualiti perkhidmatan dan pengalaman pelanggan; (b) memahami kesan langsung sifat stor dan pengalaman pelanggan The aim of this study was to: (a) examine the direct effect of Service Quality and Customer Experience; (b) understand the...

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Main Author: Chan , Suz Jack
Format: Thesis
Language:English
Published: 2015
Subjects:
HF Commerce
Online Access:http://eprints.usm.my/29993/1/A_model_linking_Store_Attributes_Service_Quality_Customer_Experience_and_Business_Performance.pdf
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id my-usm-ep.29993
record_format uketd_dc
spelling my-usm-ep.299932019-04-12T05:25:35Z A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies 2015-10 Chan , Suz Jack HF Commerce Tujuan kajian ini adalah untuk: (a) memeriksa kesan langsung kualiti perkhidmatan dan pengalaman pelanggan; (b) memahami kesan langsung sifat stor dan pengalaman pelanggan The aim of this study was to: (a) examine the direct effect of Service Quality and Customer Experience; (b) understand the direct effect of Store Attributes and Customer Experience 2015-10 Thesis http://eprints.usm.my/29993/ http://eprints.usm.my/29993/1/A_model_linking_Store_Attributes_Service_Quality_Customer_Experience_and_Business_Performance.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Siswazah Perniagaan
institution Universiti Sains Malaysia
collection USM Institutional Repository
language English
topic HF Commerce
spellingShingle HF Commerce
Chan , Suz Jack
A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies
description Tujuan kajian ini adalah untuk: (a) memeriksa kesan langsung kualiti perkhidmatan dan pengalaman pelanggan; (b) memahami kesan langsung sifat stor dan pengalaman pelanggan The aim of this study was to: (a) examine the direct effect of Service Quality and Customer Experience; (b) understand the direct effect of Store Attributes and Customer Experience
format Thesis
qualification_level Master's degree
author Chan , Suz Jack
author_facet Chan , Suz Jack
author_sort Chan , Suz Jack
title A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies
title_short A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies
title_full A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies
title_fullStr A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies
title_full_unstemmed A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies
title_sort model linking store attributes, service quality, customer experience and business performance: a study among community pharmacies
granting_institution Universiti Sains Malaysia
granting_department Pusat Pengajian Siswazah Perniagaan
publishDate 2015
url http://eprints.usm.my/29993/1/A_model_linking_Store_Attributes_Service_Quality_Customer_Experience_and_Business_Performance.pdf
_version_ 1747820262279086080

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