Human Resources Management And Employees’ Prosocial Behaviour Of Hotel Front Liners In Penang, Malaysia
Staf barisan hadapan atau pekerja kaunter dalam industri perhotelan dan hospitaliti memainkan peranan penting dalam membentuk pendapat tentang khidmat pelanggan, ataupun penyampaian khidmat mereka. The frontline staffs of hotels and the hospitality industry plays a pivotal role in forming the...
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| Format: | Thesis |
| Language: | English |
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2015
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| Online Access: | http://eprints.usm.my/30370/1/Thesis_Final_9.2.2015.pdf |
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my-usm-ep.303702019-04-12T05:25:48Z Human Resources Management And Employees’ Prosocial Behaviour Of Hotel Front Liners In Penang, Malaysia 2015-02 Alhrout, Shadi Ali TH Building construction Staf barisan hadapan atau pekerja kaunter dalam industri perhotelan dan hospitaliti memainkan peranan penting dalam membentuk pendapat tentang khidmat pelanggan, ataupun penyampaian khidmat mereka. The frontline staffs of hotels and the hospitality industry plays a pivotal role in forming the opinions of service consumers by means of their service delivery. Therefore, the decisions they tend to make while serving the customers affect their rapport with the customers. 2015-02 Thesis http://eprints.usm.my/30370/ http://eprints.usm.my/30370/1/Thesis_Final_9.2.2015.pdf application/pdf en public phd doctoral Universiti Sains Malaysia Pusat Pengajian Perumahan, Bangunan & Perancangan |
| institution |
Universiti Sains Malaysia |
| collection |
USM Institutional Repository |
| language |
English |
| topic |
TH Building construction |
| spellingShingle |
TH Building construction Alhrout, Shadi Ali Human Resources Management And Employees’ Prosocial Behaviour Of Hotel Front Liners In Penang, Malaysia |
| description |
Staf barisan hadapan atau pekerja kaunter dalam industri perhotelan dan hospitaliti
memainkan peranan penting dalam membentuk pendapat tentang khidmat pelanggan,
ataupun penyampaian khidmat mereka.
The frontline staffs of hotels and the hospitality industry plays a pivotal role in
forming the opinions of service consumers by means of their service delivery.
Therefore, the decisions they tend to make while serving the customers affect their
rapport with the customers. |
| format |
Thesis |
| qualification_name |
Doctor of Philosophy (PhD.) |
| qualification_level |
Doctorate |
| author |
Alhrout, Shadi Ali |
| author_facet |
Alhrout, Shadi Ali |
| author_sort |
Alhrout, Shadi Ali |
| title |
Human Resources Management And
Employees’ Prosocial Behaviour Of
Hotel Front Liners In Penang,
Malaysia |
| title_short |
Human Resources Management And
Employees’ Prosocial Behaviour Of
Hotel Front Liners In Penang,
Malaysia |
| title_full |
Human Resources Management And
Employees’ Prosocial Behaviour Of
Hotel Front Liners In Penang,
Malaysia |
| title_fullStr |
Human Resources Management And
Employees’ Prosocial Behaviour Of
Hotel Front Liners In Penang,
Malaysia |
| title_full_unstemmed |
Human Resources Management And
Employees’ Prosocial Behaviour Of
Hotel Front Liners In Penang,
Malaysia |
| title_sort |
human resources management and
employees’ prosocial behaviour of
hotel front liners in penang,
malaysia |
| granting_institution |
Universiti Sains Malaysia |
| granting_department |
Pusat Pengajian Perumahan, Bangunan & Perancangan |
| publishDate |
2015 |
| url |
http://eprints.usm.my/30370/1/Thesis_Final_9.2.2015.pdf |
| _version_ |
1747820322077278208 |