Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority

Kajian ini mengambil kira isu utama mengenai keadaan semasa perkhidmatan bas yang disediakan di kawasan SPT. Walaupun jumlah peningkatan kenderaan di jalan raya semakin meningkat, pengguna jalanboleh seolah-olah bertolak ansur dengan keadaan ini. Pengguna mendakwa kuaiti perkhidmatan bas tidak meme...

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Bibliographic Details
Main Author:	Mhd Noh, Nur’amirah
Format:	Thesis
Language:	English
Published:	2015
Subjects:	TH Building construction
Online Access:	http://eprints.usm.my/30552/1/NUR%E2%80%99AMIRAH_BINTI_MHD_NOH.pdf
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id	my-usm-ep.30552
record_format	uketd_dc
spelling	my-usm-ep.305522019-04-12T05:25:34Z Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority 2015-11 Mhd Noh, Nur’amirah TH Building construction Kajian ini mengambil kira isu utama mengenai keadaan semasa perkhidmatan bas yang disediakan di kawasan SPT. Walaupun jumlah peningkatan kenderaan di jalan raya semakin meningkat, pengguna jalanboleh seolah-olah bertolak ansur dengan keadaan ini. Pengguna mendakwa kuaiti perkhidmatan bas tidak memenuhi tahap kepuasan mereka dan ini menyebabkan penggunaan pengangkutan awam terutamanya bas semakin berkurangan. The main issues this study dealt with the current bus service quality served within SPT area. Despite the increasing number of vehicles on the road that leaded to traffic congestion, pollution, etc., the road users seem to be tolerant with this situation. Users had claimed that the bus services quality not met their satisfaction level and lessened the utilization of public transport especially public bus. 2015-11 Thesis http://eprints.usm.my/30552/ http://eprints.usm.my/30552/1/NUR%E2%80%99AMIRAH_BINTI_MHD_NOH.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Perumahan, Bangunan & Perancangan (School of Housing, Building & Planning)
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	TH Building construction
spellingShingle	TH Building construction Mhd Noh, Nur’amirah Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority
description	Kajian ini mengambil kira isu utama mengenai keadaan semasa perkhidmatan bas yang disediakan di kawasan SPT. Walaupun jumlah peningkatan kenderaan di jalan raya semakin meningkat, pengguna jalanboleh seolah-olah bertolak ansur dengan keadaan ini. Pengguna mendakwa kuaiti perkhidmatan bas tidak memenuhi tahap kepuasan mereka dan ini menyebabkan penggunaan pengangkutan awam terutamanya bas semakin berkurangan. The main issues this study dealt with the current bus service quality served within SPT area. Despite the increasing number of vehicles on the road that leaded to traffic congestion, pollution, etc., the road users seem to be tolerant with this situation. Users had claimed that the bus services quality not met their satisfaction level and lessened the utilization of public transport especially public bus.
format	Thesis
qualification_level	Master's degree
author	Mhd Noh, Nur’amirah
author_facet	Mhd Noh, Nur’amirah
author_sort	Mhd Noh, Nur’amirah
title	Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority
title_short	Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority
title_full	Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority
title_fullStr	Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority
title_full_unstemmed	Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority
title_sort	factors influencing bus service quality – perspectives of user, operator and authority
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Perumahan, Bangunan & Perancangan (School of Housing, Building & Planning)
publishDate	2015
url	http://eprints.usm.my/30552/1/NUR%E2%80%99AMIRAH_BINTI_MHD_NOH.pdf
_version_	1747820360159461376

Factors Influencing Bus Service Quality – Perspectives Of User, Operator And Authority

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