The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.

Hotel-hotel di Malaysia perlu meningkatkan prestasi organisasi mereka. Pertama, keperluan untuk meningkatkan prestasi hotel adalah disebabkan oleh faktor-faktor luaran dalam sektor hospitaliti yang mengalami persaingan yang amat sengit dan juga ketidakpastian yang berpunca daripada pengganas dan...

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Main Author:	Razalli, Mohd Rizal
Format:	Thesis
Language:	English
Published:	2008
Subjects:	HD28-70 Management Industrial Management
Online Access:	http://eprints.usm.my/30790/1/MOHD_RIZAL_BIN_RAZALLI.pdf
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id	my-usm-ep.30790
record_format	uketd_dc
spelling	my-usm-ep.307902018-04-06T01:58:57Z The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia. 2008-04 Razalli, Mohd Rizal HD28-70 Management. Industrial Management Hotel-hotel di Malaysia perlu meningkatkan prestasi organisasi mereka. Pertama, keperluan untuk meningkatkan prestasi hotel adalah disebabkan oleh faktor-faktor luaran dalam sektor hospitaliti yang mengalami persaingan yang amat sengit dan juga ketidakpastian yang berpunca daripada pengganas dan penyakit-penyakit seperti SARS dan selsema burung. Kedua, faktor-faktor dalaman seperti tahap kualiti servis yang rendah dan penurunan kadar purata penginapan juga menyebabkan keperluan untuk meningkatkan prestasi hotel bertambah. Selain itu, hubungan antara prestasi hotel, amalan servis operasi dan tindak balas belum lagi dikaji sepenuhnya. Dengan menggunakan perspektif berdasarkan sumber, kajian ini menekankan bagaimana amalan servis operasi (SOP) boleh meningkatkan prestasi hotel (OP). Hotels in Malaysia need to improve their organizational performance. Firstly, the urge to improve the hotel performance is due to the external factors in the current hospitality environments, which characterized by intense competition and uncertainty such as from terrorism and diseases such as SARS and bird flu. Secondly, the internal factors such as low level of service quality and decreasing average occupancy rates also strengthen the need for such improvement. In addition, the relationships among hotel performance, operations practice and responsiveness have not been fully explored. In line with the resource-based view, this study focuses on how service operations practice (SOP) could improve the hotel performance (OP). 2008-04 Thesis http://eprints.usm.my/30790/ http://eprints.usm.my/30790/1/MOHD_RIZAL_BIN_RAZALLI.pdf application/pdf en public phd doctoral Universiti Sains Malaysia Pusat Pengajian Pengurusan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Razalli, Mohd Rizal The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
description	Hotel-hotel di Malaysia perlu meningkatkan prestasi organisasi mereka. Pertama, keperluan untuk meningkatkan prestasi hotel adalah disebabkan oleh faktor-faktor luaran dalam sektor hospitaliti yang mengalami persaingan yang amat sengit dan juga ketidakpastian yang berpunca daripada pengganas dan penyakit-penyakit seperti SARS dan selsema burung. Kedua, faktor-faktor dalaman seperti tahap kualiti servis yang rendah dan penurunan kadar purata penginapan juga menyebabkan keperluan untuk meningkatkan prestasi hotel bertambah. Selain itu, hubungan antara prestasi hotel, amalan servis operasi dan tindak balas belum lagi dikaji sepenuhnya. Dengan menggunakan perspektif berdasarkan sumber, kajian ini menekankan bagaimana amalan servis operasi (SOP) boleh meningkatkan prestasi hotel (OP). Hotels in Malaysia need to improve their organizational performance. Firstly, the urge to improve the hotel performance is due to the external factors in the current hospitality environments, which characterized by intense competition and uncertainty such as from terrorism and diseases such as SARS and bird flu. Secondly, the internal factors such as low level of service quality and decreasing average occupancy rates also strengthen the need for such improvement. In addition, the relationships among hotel performance, operations practice and responsiveness have not been fully explored. In line with the resource-based view, this study focuses on how service operations practice (SOP) could improve the hotel performance (OP).
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Razalli, Mohd Rizal
author_facet	Razalli, Mohd Rizal
author_sort	Razalli, Mohd Rizal
title	The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
title_short	The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
title_full	The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
title_fullStr	The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
title_full_unstemmed	The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
title_sort	consequences of service operations practice and service responsiveness on hotel performance: examining hotels in malaysia.
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Pengurusan
publishDate	2008
url	http://eprints.usm.my/30790/1/MOHD_RIZAL_BIN_RAZALLI.pdf
_version_	1747820382873714688

The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.

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