Customer satisfaction on municipal services: A case study of Sungai Petani
Kementerian Perumahan dan Kerajaan Tempatan telah memperkenalkan “Key Performance Indicators” (KPIs) untuk meningkatkan mutu perkhidmatan awam kepada pelanggan dan pihak-pihak berkepentingan. Berdasarkan kepada pencapaian di dalam projek-projek terpilih di bawah KPIs, satu pekeliling pentadbiran tel...
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Main Author: | Zakaria, Zaherawati |
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Format: | Thesis |
Language: | English |
Published: |
2013
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Subjects: | |
Online Access: | http://eprints.usm.my/37205/1/ZAHERAWATI_ZAKARIA_24.pdf |
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