Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management

In a recent debate to improve resorts management in ecotourism area, the suitability of customer satisfaction survey in order to improve the quality of service in the resorts and in the ecotourism has become an issue. The main purpose of the study is to measure the level of customer satisfaction wit...

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Main Author:	Rahman, Faiz Abd
Format:	Thesis
Language:	English
Published:	2012
Subjects:	TH1-9745 Building construction
Online Access:	http://eprints.usm.my/41790/1/FAIZ_ABD_RAHMAN.pdf
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id	my-usm-ep.41790
record_format	uketd_dc
spelling	my-usm-ep.417902019-04-12T05:26:23Z Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management 2012-02 Rahman, Faiz Abd TH1-9745 Building construction In a recent debate to improve resorts management in ecotourism area, the suitability of customer satisfaction survey in order to improve the quality of service in the resorts and in the ecotourism has become an issue. The main purpose of the study is to measure the level of customer satisfaction with products and services offered and to identify the factors that influence customer satisfaction.This study was conducted in Kenyir Lake Terengganu. Kenyir Lake was chosen as the study area because these areas meet the characteristics of ecotourism area. 2012-02 Thesis http://eprints.usm.my/41790/ http://eprints.usm.my/41790/1/FAIZ_ABD_RAHMAN.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Perumahan, Bangunan & Perancangan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	TH1-9745 Building construction
spellingShingle	TH1-9745 Building construction Rahman, Faiz Abd Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
description	In a recent debate to improve resorts management in ecotourism area, the suitability of customer satisfaction survey in order to improve the quality of service in the resorts and in the ecotourism has become an issue. The main purpose of the study is to measure the level of customer satisfaction with products and services offered and to identify the factors that influence customer satisfaction.This study was conducted in Kenyir Lake Terengganu. Kenyir Lake was chosen as the study area because these areas meet the characteristics of ecotourism area.
format	Thesis
qualification_level	Master's degree
author	Rahman, Faiz Abd
author_facet	Rahman, Faiz Abd
author_sort	Rahman, Faiz Abd
title	Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
title_short	Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
title_full	Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
title_fullStr	Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
title_full_unstemmed	Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
title_sort	service quality assessment in ecotourism areas: the case of tasik kenyir resort management
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Perumahan, Bangunan & Perancangan
publishDate	2012
url	http://eprints.usm.my/41790/1/FAIZ_ABD_RAHMAN.pdf
_version_	1747820970792452096

Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management

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