The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment

This study was carried out to compare and contrast the performance of construction firms that implement the TQM philosophy and the ones that do not via statistically measuring three major indicators of performance (i.e. employee satisfaction, operational effectiveness and customer satisfaction). Fur...

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Main Author:	Shakir, Firas Jalal
Format:	Thesis
Language:	English
Published:	2011
Subjects:	TH1-9745 Building construction
Online Access:	http://eprints.usm.my/43281/1/FIRAS%20JALAL%20SHAKIR.pdf
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id	my-usm-ep.43281
record_format	uketd_dc
spelling	my-usm-ep.432812019-04-12T05:26:44Z The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment 2011 Shakir, Firas Jalal TH1-9745 Building construction This study was carried out to compare and contrast the performance of construction firms that implement the TQM philosophy and the ones that do not via statistically measuring three major indicators of performance (i.e. employee satisfaction, operational effectiveness and customer satisfaction). Furthermore, this study aimed to highlight the benefits of TQM implementation in the construction industry. The theoretical framework for the study was drawn from the European Foundation Quality Model (EFQM, 2010). A correlational research employed a purely quantitative approach to gather information on employees from some construction firms in Dubai and their performance. 321 employees were randomly selected from some construction firms in Dubai. 2011 Thesis http://eprints.usm.my/43281/ http://eprints.usm.my/43281/1/FIRAS%20JALAL%20SHAKIR.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Perumahan, Bangunan & Perancangan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	TH1-9745 Building construction
spellingShingle	TH1-9745 Building construction Shakir, Firas Jalal The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment
description	This study was carried out to compare and contrast the performance of construction firms that implement the TQM philosophy and the ones that do not via statistically measuring three major indicators of performance (i.e. employee satisfaction, operational effectiveness and customer satisfaction). Furthermore, this study aimed to highlight the benefits of TQM implementation in the construction industry. The theoretical framework for the study was drawn from the European Foundation Quality Model (EFQM, 2010). A correlational research employed a purely quantitative approach to gather information on employees from some construction firms in Dubai and their performance. 321 employees were randomly selected from some construction firms in Dubai.
format	Thesis
qualification_level	Master's degree
author	Shakir, Firas Jalal
author_facet	Shakir, Firas Jalal
author_sort	Shakir, Firas Jalal
title	The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment
title_short	The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment
title_full	The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment
title_fullStr	The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment
title_full_unstemmed	The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment
title_sort	perceived performance of construction firms in the united arab emirates in the context of total quality management environment
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Perumahan, Bangunan & Perancangan
publishDate	2011
url	http://eprints.usm.my/43281/1/FIRAS%20JALAL%20SHAKIR.pdf
_version_	1747821192940617728

The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment

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