A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction

Leading manufacturers in various industries are focusing on improving the reverse logistics process in order to recapture revenue and retain customers. Warranty returns plays a vital role in the entire supply chain network. It delivers value by enhancing higher levels of customer loyalty & reten...

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Bibliographic Details
Main Author:	Lee, Kok Peng
Format:	Thesis
Language:	English
Published:	2014
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/44452/1/LEE%20KOK%20PENG.pdf
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id	my-usm-ep.44452
record_format	uketd_dc
spelling	my-usm-ep.444522019-05-30T02:33:11Z A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction 2014 Lee, Kok Peng HF5001-6182 Business Leading manufacturers in various industries are focusing on improving the reverse logistics process in order to recapture revenue and retain customers. Warranty returns plays a vital role in the entire supply chain network. It delivers value by enhancing higher levels of customer loyalty & retention. The management project case study takes a vertical look at reverse logistics, examining the warranty returns challenges faced by the reverse logistics division in a well-known semiconductor corporation. 2014 Thesis http://eprints.usm.my/44452/ http://eprints.usm.my/44452/1/LEE%20KOK%20PENG.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Siswazah Perniagaan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Lee, Kok Peng A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction
description	Leading manufacturers in various industries are focusing on improving the reverse logistics process in order to recapture revenue and retain customers. Warranty returns plays a vital role in the entire supply chain network. It delivers value by enhancing higher levels of customer loyalty & retention. The management project case study takes a vertical look at reverse logistics, examining the warranty returns challenges faced by the reverse logistics division in a well-known semiconductor corporation.
format	Thesis
qualification_level	Master's degree
author	Lee, Kok Peng
author_facet	Lee, Kok Peng
author_sort	Lee, Kok Peng
title	A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction
title_short	A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction
title_full	A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction
title_fullStr	A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction
title_full_unstemmed	A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction
title_sort	case study on improving business to business warranty returns warehouse dock to receipt throughput time in sustaining customers satisfaction
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Siswazah Perniagaan
publishDate	2014
url	http://eprints.usm.my/44452/1/LEE%20KOK%20PENG.pdf
_version_	1747821374569709568

A Case Study On Improving Business To Business Warranty Returns Warehouse Dock To Receipt Throughput Time In Sustaining Customers Satisfaction

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