The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study

The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study

This thesis is the result of an in-depth case study of the quest for continuous quality improvement in a Malaysian Chinese family-owned company. The study reveals that Confucian philosophical values can be accounted for the company’s phenomenal growth when it was relatively small in size. The emphas...

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Main Author: Cheah, Soo Jin
Format: Thesis
Language:English
Published: 2011
Subjects:
HD28-70 Management
Industrial Management
Online Access:http://eprints.usm.my/44789/1/CHEAH%20SOO%20JIN.pdf
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id my-usm-ep.44789
record_format uketd_dc
spelling my-usm-ep.447892019-07-01T07:10:16Z The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study 2011-12 Cheah, Soo Jin HD28-70 Management. Industrial Management This thesis is the result of an in-depth case study of the quest for continuous quality improvement in a Malaysian Chinese family-owned company. The study reveals that Confucian philosophical values can be accounted for the company’s phenomenal growth when it was relatively small in size. The emphasis on trust, diligence, flexibility and frugality enabled the company to maintain a competitive edge in low transaction costs and flexible production policy. Even though, the company was granted the ISO 9000 certification, it still maintained the same management practices by decoupling the ISO quality management system from actual practice. 2011-12 Thesis http://eprints.usm.my/44789/ http://eprints.usm.my/44789/1/CHEAH%20SOO%20JIN.pdf application/pdf en public phd doctoral Universiti Sains Malaysia Pusat Pengajian Pengurusan
institution Universiti Sains Malaysia
collection USM Institutional Repository
language English
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Cheah, Soo Jin
The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study
description This thesis is the result of an in-depth case study of the quest for continuous quality improvement in a Malaysian Chinese family-owned company. The study reveals that Confucian philosophical values can be accounted for the company’s phenomenal growth when it was relatively small in size. The emphasis on trust, diligence, flexibility and frugality enabled the company to maintain a competitive edge in low transaction costs and flexible production policy. Even though, the company was granted the ISO 9000 certification, it still maintained the same management practices by decoupling the ISO quality management system from actual practice.
format Thesis
qualification_name Doctor of Philosophy (PhD.)
qualification_level Doctorate
author Cheah, Soo Jin
author_facet Cheah, Soo Jin
author_sort Cheah, Soo Jin
title The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study
title_short The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study
title_full The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study
title_fullStr The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study
title_full_unstemmed The Quest For Continuous Improvement In A Malaysian Chinese Family Owned Company : An Interpretive Case Study
title_sort quest for continuous improvement in a malaysian chinese family owned company : an interpretive case study
granting_institution Universiti Sains Malaysia
granting_department Pusat Pengajian Pengurusan
publishDate 2011
url http://eprints.usm.my/44789/1/CHEAH%20SOO%20JIN.pdf
_version_ 1747821399291985920

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