Perceived Justice With Service Recovery, Recovery Satisfaction And Loyalty In An Airline Company: The Moderating Role Of Failure Attributions

Perceived Justice With Service Recovery, Recovery Satisfaction And Loyalty In An Airline Company: The Moderating Role Of Failure Attributions

It is now well documented that an effective recovery is an essential part of firms‟ service quality programs and critical to generating satisfaction and loyalty. A number of studies have investigated the impact of recovery efforts on post-recovery satisfaction, mostly in Western countries. However,...

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書目詳細資料
主要作者:	Davoud, Nikbin
格式:	Thesis
語言:	English
出版:	2013
主題:	HD28-70 Management Industrial Management
在線閱讀:	http://eprints.usm.my/46085/1/Davoud%20Nikbin24.pdf
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

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