Factors Influencing Intention To Use Tax E-Filing Systems: A Study On Taxpayers In West Malaysia

In recent years, Malaysian government has increasingly benefited from information technology to enhance their services, known as electronic government (e-government). However, despite considerable investment in e-government initiatives, citizens‟ adoption rate is still low. Tax e-filing system is on...

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Main Author:	Mayeh, Moein
Format:	Thesis
Language:	English
Published:	2013
Subjects:	T Technology (General)
Online Access:	http://eprints.usm.my/46159/1/Moein%20Mayeh24.pdf
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id	my-usm-ep.46159
record_format	uketd_dc
spelling	my-usm-ep.461592020-02-11T01:47:51Z Factors Influencing Intention To Use Tax E-Filing Systems: A Study On Taxpayers In West Malaysia 2013-08 Mayeh, Moein T Technology (General) In recent years, Malaysian government has increasingly benefited from information technology to enhance their services, known as electronic government (e-government). However, despite considerable investment in e-government initiatives, citizens‟ adoption rate is still low. Tax e-filing system is one of the critical e-government services, which assist taxpayers in filing their tax returns electronically each year since 2006. Since citizens‟ acceptance of tax e-filing system plays an important role in the success of this system, there is a need to understand the factors that predict the users‟ intention to use tax e-filing system. This study, conducted a survey among taxpayers in Malaysia, aims to investigate the relationships between perceived security, perceived privacy, perceived service quality, e-trust, environmental friendliness, and facilitating conditions with the original constructs of combined Technology Acceptance Model-Theory of Planned behavior (Combined TAM-TPB). A total of 290 responses from five major states in Malaysia were analyzed in Smart PLS using Structural Equation Modeling (SEM). The results support all the hypotheses developed except the relationship between perceived usefulness and attitude. Attitude is also examined as a mediator for the relationships between environmental friendliness, e-trust, perceived usefulness and perceived ease of use with intention to use. Except for perceived usefulness and perceived ease of use, attitude is shown to be a mediator for all aforementioned relationships. 2013-08 Thesis http://eprints.usm.my/46159/ http://eprints.usm.my/46159/1/Moein%20Mayeh24.pdf application/pdf en public masters Universiti Sains Malaysia Pusat IPv6 Termaju Negara
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	T Technology (General)
spellingShingle	T Technology (General) Mayeh, Moein Factors Influencing Intention To Use Tax E-Filing Systems: A Study On Taxpayers In West Malaysia
description	In recent years, Malaysian government has increasingly benefited from information technology to enhance their services, known as electronic government (e-government). However, despite considerable investment in e-government initiatives, citizens‟ adoption rate is still low. Tax e-filing system is one of the critical e-government services, which assist taxpayers in filing their tax returns electronically each year since 2006. Since citizens‟ acceptance of tax e-filing system plays an important role in the success of this system, there is a need to understand the factors that predict the users‟ intention to use tax e-filing system. This study, conducted a survey among taxpayers in Malaysia, aims to investigate the relationships between perceived security, perceived privacy, perceived service quality, e-trust, environmental friendliness, and facilitating conditions with the original constructs of combined Technology Acceptance Model-Theory of Planned behavior (Combined TAM-TPB). A total of 290 responses from five major states in Malaysia were analyzed in Smart PLS using Structural Equation Modeling (SEM). The results support all the hypotheses developed except the relationship between perceived usefulness and attitude. Attitude is also examined as a mediator for the relationships between environmental friendliness, e-trust, perceived usefulness and perceived ease of use with intention to use. Except for perceived usefulness and perceived ease of use, attitude is shown to be a mediator for all aforementioned relationships.
format	Thesis
qualification_level	Master's degree
author	Mayeh, Moein
author_facet	Mayeh, Moein
author_sort	Mayeh, Moein
title	Factors Influencing Intention To Use Tax E-Filing Systems: A Study On Taxpayers In West Malaysia
title_short	Factors Influencing Intention To Use Tax E-Filing Systems: A Study On Taxpayers In West Malaysia
title_full	Factors Influencing Intention To Use Tax E-Filing Systems: A Study On Taxpayers In West Malaysia
title_fullStr	Factors Influencing Intention To Use Tax E-Filing Systems: A Study On Taxpayers In West Malaysia
title_full_unstemmed	Factors Influencing Intention To Use Tax E-Filing Systems: A Study On Taxpayers In West Malaysia
title_sort	factors influencing intention to use tax e-filing systems: a study on taxpayers in west malaysia
granting_institution	Universiti Sains Malaysia
granting_department	Pusat IPv6 Termaju Negara
publishDate	2013
url	http://eprints.usm.my/46159/1/Moein%20Mayeh24.pdf
_version_	1747821623046569984

Factors Influencing Intention To Use Tax E-Filing Systems: A Study On Taxpayers In West Malaysia

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