Tourism Crisis And Disaster Management And Organizational Learning In Malaysia’s Tourism Industry

The tourism industry is one of the businesses that has shown high vulnerability to various crisis events. Since past decades, a wide range of crises and disasters have affected travel and tourism worldwide, and created detrimental impacts on tourism organizations/destinations. However, crises, in so...

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Main Author:	Ghaderi, Zahed
Format:	Thesis
Language:	English
Published:	2014
Subjects:	TH1-9745 Building construction
Online Access:	http://eprints.usm.my/46359/1/Zahed%20Ghaderi24.pdf
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id	my-usm-ep.46359
record_format	uketd_dc
spelling	my-usm-ep.463592020-02-26T08:28:00Z Tourism Crisis And Disaster Management And Organizational Learning In Malaysia’s Tourism Industry 2014-01 Ghaderi, Zahed TH1-9745 Building construction The tourism industry is one of the businesses that has shown high vulnerability to various crisis events. Since past decades, a wide range of crises and disasters have affected travel and tourism worldwide, and created detrimental impacts on tourism organizations/destinations. However, crises, in some point, can be averted or their effect can be mitigated through practicing effective crisis management and in-depth organizational learning. The present study attempts to investigate the significance of organizational learning in tourism crisis and disaster management in Malaysia, and to explore the level of preparedness among organizations involved in tourism crisis management. The study employed in-depth interviews of 33 respondents within the tourism and non-tourism organizations in Malaysia. A qualitative research methodology based on snowball sampling, and semi-structured interviews were applied. The results show that Malaysia’s tourism industry was affected by various crises and disasters, but the impacts were temporary and after a short time the businesses recovered. The study further shows that organizational learning has an absolute role in effective crisis management, and those organizations that practiced double loop organizational learning were successful in managing crises. However, double loop organizational learning was subject to negligence by the majority of tourism organizations, and they intended to apply single loop organizational learning. It was also discovered that the majority of tourism industry players were unprepared for future crises and disasters and crisis preparation was largely over-looked. 2014-01 Thesis http://eprints.usm.my/46359/ http://eprints.usm.my/46359/1/Zahed%20Ghaderi24.pdf application/pdf en public phd doctoral Universiti Sains Malaysia Pusat Pengajian Perumahan, Banggunan & Perancangan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	TH1-9745 Building construction
spellingShingle	TH1-9745 Building construction Ghaderi, Zahed Tourism Crisis And Disaster Management And Organizational Learning In Malaysia’s Tourism Industry
description	The tourism industry is one of the businesses that has shown high vulnerability to various crisis events. Since past decades, a wide range of crises and disasters have affected travel and tourism worldwide, and created detrimental impacts on tourism organizations/destinations. However, crises, in some point, can be averted or their effect can be mitigated through practicing effective crisis management and in-depth organizational learning. The present study attempts to investigate the significance of organizational learning in tourism crisis and disaster management in Malaysia, and to explore the level of preparedness among organizations involved in tourism crisis management. The study employed in-depth interviews of 33 respondents within the tourism and non-tourism organizations in Malaysia. A qualitative research methodology based on snowball sampling, and semi-structured interviews were applied. The results show that Malaysia’s tourism industry was affected by various crises and disasters, but the impacts were temporary and after a short time the businesses recovered. The study further shows that organizational learning has an absolute role in effective crisis management, and those organizations that practiced double loop organizational learning were successful in managing crises. However, double loop organizational learning was subject to negligence by the majority of tourism organizations, and they intended to apply single loop organizational learning. It was also discovered that the majority of tourism industry players were unprepared for future crises and disasters and crisis preparation was largely over-looked.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Ghaderi, Zahed
author_facet	Ghaderi, Zahed
author_sort	Ghaderi, Zahed
title	Tourism Crisis And Disaster Management And Organizational Learning In Malaysia’s Tourism Industry
title_short	Tourism Crisis And Disaster Management And Organizational Learning In Malaysia’s Tourism Industry
title_full	Tourism Crisis And Disaster Management And Organizational Learning In Malaysia’s Tourism Industry
title_fullStr	Tourism Crisis And Disaster Management And Organizational Learning In Malaysia’s Tourism Industry
title_full_unstemmed	Tourism Crisis And Disaster Management And Organizational Learning In Malaysia’s Tourism Industry
title_sort	tourism crisis and disaster management and organizational learning in malaysia’s tourism industry
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Perumahan, Banggunan & Perancangan
publishDate	2014
url	http://eprints.usm.my/46359/1/Zahed%20Ghaderi24.pdf
_version_	1747821657329762304

Tourism Crisis And Disaster Management And Organizational Learning In Malaysia’s Tourism Industry

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