Organizational Factors Contributing To Service Recovery Performance In Indonesian Islamic Banks

Organizational Factors Contributing To Service Recovery Performance In Indonesian Islamic Banks

This study investigated the organizational factors contributing to service recovery performance in Indonesian Islamic Banks by using management commitment to service quality and employee knowledge sharing capabilities as predictors. The role of perceived organizational support as a moderator between...

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书目详细资料
主要作者:	Dalimunthe, Zainul Bahri
格式:	Thesis
语言:	English
出版:	2014
主题:	HD28-70 Management Industrial Management
在线阅读:	http://eprints.usm.my/46372/1/Zainul%20Bahri%20Dalimunthe24.pdf
标签:	添加标签没有标签, 成为第一个标记此记录!

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