Factors Influencing Continuance Usage Intention Of E-Filing System Among Taxpayers In Malaysia

In this current competitive environment, it is important for businesses to accentuate on continuance usage as the key for long term growth. It has been argued that the longer a business can keep a customer, the greater the revenue can be earned from that customer and the cost of serving the customer...

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Main Author:	Thominathan, Santhanamery
Format:	Thesis
Language:	English
Published:	2014
Subjects:	HD28-70 Management Industrial Management
Online Access:	http://eprints.usm.my/46455/1/Santhanamery%20AP%20Thominathan24.pdf
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id	my-usm-ep.46455
record_format	uketd_dc
spelling	my-usm-ep.464552020-03-06T08:40:25Z Factors Influencing Continuance Usage Intention Of E-Filing System Among Taxpayers In Malaysia 2014-02 Thominathan, Santhanamery HD28-70 Management. Industrial Management In this current competitive environment, it is important for businesses to accentuate on continuance usage as the key for long term growth. It has been argued that the longer a business can keep a customer, the greater the revenue can be earned from that customer and the cost of serving the customer also declines. Malaysian Government has spent huge amount of money in developing the e-Filing system which is receiving much attention and there has been an upward trend in the adoption of the system among taxpayers in the first five years. However, while initial acceptance of information system (IS) is very important toward realizing IS success but its eventual success depend on its continued use rather than first-time use. In this vein, investigating the continuance usage intention of e-filing system is deemed to be important because as more citizens use the e-filing system the more operation and management cost can be reduced. As such, the purpose of this study was to examine the continuance usage intention of the e-filing system among taxpayers in Malaysia based on three important individual beliefs which is trust in the system, personality and optimism bias. The sample size comprises 731 taxpayers from the urban states of Peninsular Malaysia which comprises Penang, Perak, Selangor, Kuala Lumpur and Johor were collected and analyzed using Structural Equation Modeling (SEM). 2014-02 Thesis http://eprints.usm.my/46455/ http://eprints.usm.my/46455/1/Santhanamery%20AP%20Thominathan24.pdf application/pdf en public phd doctoral Universiti Sains Malaysia Pusat Pengajian Pengurusan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Thominathan, Santhanamery Factors Influencing Continuance Usage Intention Of E-Filing System Among Taxpayers In Malaysia
description	In this current competitive environment, it is important for businesses to accentuate on continuance usage as the key for long term growth. It has been argued that the longer a business can keep a customer, the greater the revenue can be earned from that customer and the cost of serving the customer also declines. Malaysian Government has spent huge amount of money in developing the e-Filing system which is receiving much attention and there has been an upward trend in the adoption of the system among taxpayers in the first five years. However, while initial acceptance of information system (IS) is very important toward realizing IS success but its eventual success depend on its continued use rather than first-time use. In this vein, investigating the continuance usage intention of e-filing system is deemed to be important because as more citizens use the e-filing system the more operation and management cost can be reduced. As such, the purpose of this study was to examine the continuance usage intention of the e-filing system among taxpayers in Malaysia based on three important individual beliefs which is trust in the system, personality and optimism bias. The sample size comprises 731 taxpayers from the urban states of Peninsular Malaysia which comprises Penang, Perak, Selangor, Kuala Lumpur and Johor were collected and analyzed using Structural Equation Modeling (SEM).
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Thominathan, Santhanamery
author_facet	Thominathan, Santhanamery
author_sort	Thominathan, Santhanamery
title	Factors Influencing Continuance Usage Intention Of E-Filing System Among Taxpayers In Malaysia
title_short	Factors Influencing Continuance Usage Intention Of E-Filing System Among Taxpayers In Malaysia
title_full	Factors Influencing Continuance Usage Intention Of E-Filing System Among Taxpayers In Malaysia
title_fullStr	Factors Influencing Continuance Usage Intention Of E-Filing System Among Taxpayers In Malaysia
title_full_unstemmed	Factors Influencing Continuance Usage Intention Of E-Filing System Among Taxpayers In Malaysia
title_sort	factors influencing continuance usage intention of e-filing system among taxpayers in malaysia
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Pengurusan
publishDate	2014
url	http://eprints.usm.my/46455/1/Santhanamery%20AP%20Thominathan24.pdf
_version_	1747821674677403648

Factors Influencing Continuance Usage Intention Of E-Filing System Among Taxpayers In Malaysia

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