Internationalisation Of Service-Sector Small And Medium Sized Business Training And Consultancy Firms In Malaysia

Globalisation forces and information communication technology advancements have enabled small and medium-sized (SMEs) service firms to internationalise their business activities at an ever-increasing speed and scale. This thesis explores the internationalisation of such firms from an emerging market...

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Main Author:	Ooi, Shir May
Format:	Thesis
Language:	English
Published:	2018
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/47633/1/OOI%20SHIR%20MAY%20-%20INTERNATIONALISATION%20OF%20SERVICESECTOR%20SMALL%20AND%20MEDIUM%20SIZED.pdf
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spelling	my-usm-ep.476332020-10-20T07:56:20Z Internationalisation Of Service-Sector Small And Medium Sized Business Training And Consultancy Firms In Malaysia 2018-08 Ooi, Shir May HF5001-6182 Business Globalisation forces and information communication technology advancements have enabled small and medium-sized (SMEs) service firms to internationalise their business activities at an ever-increasing speed and scale. This thesis explores the internationalisation of such firms from an emerging market. In particular, it studies business training and consultancy (BTC) firms’ internationalisation decision making as well as their challenges and capabilities. The multiple-case study approach is adopted, and thirty-one in-depth interviews are conducted with members of the top management and executives from eight business training and consultation firms in Malaysia. The Uppsala model and the framework for service internationalisation are used as theoretical guidance to analyse the internationalisation of the firms. The entry modes, psychic distance, business network, internationalisation challenges, and business capabilities are analysed in this study. The result suggests that psychic distance, business network, and business capabilities, which are listed in internationalisation theories, explain the internationalisation of BTC firms from Malaysia. However, the discussion of entry modes in the framework of service internationalisation does not accurately explain the internationalisation of BTC firms from Malaysia. Language and country-of-origin perception are the major challenges for the BTC firms in this study. Business capabilities are important for BTCs to form a competitive advantage during their internationalisation. The study provides new insights into service internationalisation in SMEs from an emerging market. The application of internationalisation theories to the BTC industry in an emerging market is analysed and internationalisation challenges and capabilities are discovered. The internationalisation theories do not accurately explain the current internationalisation of the BTC firms in this study. 2018-08 Thesis http://eprints.usm.my/47633/ http://eprints.usm.my/47633/1/OOI%20SHIR%20MAY%20-%20INTERNATIONALISATION%20OF%20SERVICESECTOR%20SMALL%20AND%20MEDIUM%20SIZED.pdf application/pdf en public phd doctoral Universiti Sains Malaysia Pusat Pengajian Siswazah Perniagaan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Ooi, Shir May Internationalisation Of Service-Sector Small And Medium Sized Business Training And Consultancy Firms In Malaysia
description	Globalisation forces and information communication technology advancements have enabled small and medium-sized (SMEs) service firms to internationalise their business activities at an ever-increasing speed and scale. This thesis explores the internationalisation of such firms from an emerging market. In particular, it studies business training and consultancy (BTC) firms’ internationalisation decision making as well as their challenges and capabilities. The multiple-case study approach is adopted, and thirty-one in-depth interviews are conducted with members of the top management and executives from eight business training and consultation firms in Malaysia. The Uppsala model and the framework for service internationalisation are used as theoretical guidance to analyse the internationalisation of the firms. The entry modes, psychic distance, business network, internationalisation challenges, and business capabilities are analysed in this study. The result suggests that psychic distance, business network, and business capabilities, which are listed in internationalisation theories, explain the internationalisation of BTC firms from Malaysia. However, the discussion of entry modes in the framework of service internationalisation does not accurately explain the internationalisation of BTC firms from Malaysia. Language and country-of-origin perception are the major challenges for the BTC firms in this study. Business capabilities are important for BTCs to form a competitive advantage during their internationalisation. The study provides new insights into service internationalisation in SMEs from an emerging market. The application of internationalisation theories to the BTC industry in an emerging market is analysed and internationalisation challenges and capabilities are discovered. The internationalisation theories do not accurately explain the current internationalisation of the BTC firms in this study.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Ooi, Shir May
author_facet	Ooi, Shir May
author_sort	Ooi, Shir May
title	Internationalisation Of Service-Sector Small And Medium Sized Business Training And Consultancy Firms In Malaysia
title_short	Internationalisation Of Service-Sector Small And Medium Sized Business Training And Consultancy Firms In Malaysia
title_full	Internationalisation Of Service-Sector Small And Medium Sized Business Training And Consultancy Firms In Malaysia
title_fullStr	Internationalisation Of Service-Sector Small And Medium Sized Business Training And Consultancy Firms In Malaysia
title_full_unstemmed	Internationalisation Of Service-Sector Small And Medium Sized Business Training And Consultancy Firms In Malaysia
title_sort	internationalisation of service-sector small and medium sized business training and consultancy firms in malaysia
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Siswazah Perniagaan
publishDate	2018
url	http://eprints.usm.my/47633/1/OOI%20SHIR%20MAY%20-%20INTERNATIONALISATION%20OF%20SERVICESECTOR%20SMALL%20AND%20MEDIUM%20SIZED.pdf
_version_	1747821810721751040

Internationalisation Of Service-Sector Small And Medium Sized Business Training And Consultancy Firms In Malaysia

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