The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance
Organizations. both manufacturing and service have realized the importance of quality. Therefore. they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality....
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2004
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my-usm-ep.477682020-10-26T05:47:50Z The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance 2004 Samat, Nusrah HF5001-6182 Business Organizations. both manufacturing and service have realized the importance of quality. Therefore. they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality. which is crucial for service organizations in satisfying customers' needs and wants. Some of the antecedents of market orientation are part of the elements under TQM. 2004 Thesis http://eprints.usm.my/47768/ http://eprints.usm.my/47768/1/NUSRAH%20BINTI%20SAMAT000024.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Siswazah Perniagaan |
| institution |
Universiti Sains Malaysia |
| collection |
USM Institutional Repository |
| language |
English |
| topic |
HF5001-6182 Business |
| spellingShingle |
HF5001-6182 Business Samat, Nusrah The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance |
| description |
Organizations. both manufacturing and service have realized the importance of quality. Therefore. they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality. which is crucial for service organizations in satisfying customers' needs and wants. Some of the antecedents of market orientation are part of the elements under TQM. |
| format |
Thesis |
| qualification_level |
Master's degree |
| author |
Samat, Nusrah |
| author_facet |
Samat, Nusrah |
| author_sort |
Samat, Nusrah |
| title |
The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance |
| title_short |
The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance |
| title_full |
The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance |
| title_fullStr |
The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance |
| title_full_unstemmed |
The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance |
| title_sort |
relationship between total quality management (tqm) practices. service quality, market orientation, and organizational performance |
| granting_institution |
Universiti Sains Malaysia |
| granting_department |
Pusat Pengajian Siswazah Perniagaan |
| publishDate |
2004 |
| url |
http://eprints.usm.my/47768/1/NUSRAH%20BINTI%20SAMAT000024.pdf |
| _version_ |
1747821827779985408 |