Performance Management System And Accountability Commitments: A Case Of A Malaysian Ngo

The role of the performance management system (PMS) in non-governmental organisations (NGOs) has been argued to be both complex and challenging. Despite considerable research conducted on NGOs, the intent readings on PMS issues surrounding NGOs are currently very limited. Instead, previous research...

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Main Author:	Ibrahim, Suraiya
Format:	Thesis
Language:	English
Published:	2019
Subjects:	HD28-70 Management Industrial Management
Online Access:	http://eprints.usm.my/48662/1/%5B15%5DFinal_Thesis_Suraiya%5BFINAL%5DPDF24.pdf
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id	my-usm-ep.48662
record_format	uketd_dc
spelling	my-usm-ep.486622021-03-19T01:13:31Z Performance Management System And Accountability Commitments: A Case Of A Malaysian Ngo 2019-07 Ibrahim, Suraiya HD28-70 Management. Industrial Management The role of the performance management system (PMS) in non-governmental organisations (NGOs) has been argued to be both complex and challenging. Despite considerable research conducted on NGOs, the intent readings on PMS issues surrounding NGOs are currently very limited. Instead, previous research about NGOs had given much focus on the mere structural content of the organisations and their responsibilities to advance particular interests within their specific contexts. Given the limited literature on PMS, the current research was undertaken to examine one NGO, in terms of the ways it manages its performance to meet various institutional expectations. To be more specific, the research has been conducted to understand and analyse the role of PMS in meeting the lines of accountability (commitments) towards various stakeholders that the NGO wishes to serve. To achieve these goals, an in-depth study has been employed in this research by utilising the qualitative research approach. Inspired by Ferreira & Otley’s (2009), PMS framework and New Institutional Sociology (NIS), this study explained how PMS is affected by the process of discharging the accountability commitments of the studied NGO. This study had established that the emerging normative isomorphic forces acquired from the PMS, and the accountability practices had dominated the NGO’s setting over coercive forces. Interestingly, mimetic isomorphism appeared to be limitedly enforced in this NGO. 2019-07 Thesis http://eprints.usm.my/48662/ http://eprints.usm.my/48662/1/%5B15%5DFinal_Thesis_Suraiya%5BFINAL%5DPDF24.pdf application/pdf en public phd doctoral Universiti Sains Malaysia Pusat Pengajian Pengurusan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Ibrahim, Suraiya Performance Management System And Accountability Commitments: A Case Of A Malaysian Ngo
description	The role of the performance management system (PMS) in non-governmental organisations (NGOs) has been argued to be both complex and challenging. Despite considerable research conducted on NGOs, the intent readings on PMS issues surrounding NGOs are currently very limited. Instead, previous research about NGOs had given much focus on the mere structural content of the organisations and their responsibilities to advance particular interests within their specific contexts. Given the limited literature on PMS, the current research was undertaken to examine one NGO, in terms of the ways it manages its performance to meet various institutional expectations. To be more specific, the research has been conducted to understand and analyse the role of PMS in meeting the lines of accountability (commitments) towards various stakeholders that the NGO wishes to serve. To achieve these goals, an in-depth study has been employed in this research by utilising the qualitative research approach. Inspired by Ferreira & Otley’s (2009), PMS framework and New Institutional Sociology (NIS), this study explained how PMS is affected by the process of discharging the accountability commitments of the studied NGO. This study had established that the emerging normative isomorphic forces acquired from the PMS, and the accountability practices had dominated the NGO’s setting over coercive forces. Interestingly, mimetic isomorphism appeared to be limitedly enforced in this NGO.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Ibrahim, Suraiya
author_facet	Ibrahim, Suraiya
author_sort	Ibrahim, Suraiya
title	Performance Management System And Accountability Commitments: A Case Of A Malaysian Ngo
title_short	Performance Management System And Accountability Commitments: A Case Of A Malaysian Ngo
title_full	Performance Management System And Accountability Commitments: A Case Of A Malaysian Ngo
title_fullStr	Performance Management System And Accountability Commitments: A Case Of A Malaysian Ngo
title_full_unstemmed	Performance Management System And Accountability Commitments: A Case Of A Malaysian Ngo
title_sort	performance management system and accountability commitments: a case of a malaysian ngo
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Pengurusan
publishDate	2019
url	http://eprints.usm.my/48662/1/%5B15%5DFinal_Thesis_Suraiya%5BFINAL%5DPDF24.pdf
_version_	1747821958201868288

Performance Management System And Accountability Commitments: A Case Of A Malaysian Ngo

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