Workload pressure and job strain among medical officers in health clinics, Kelantan

Background: Proper distribution of human resources and job strain control are among the important factors to ensure high quality performance and sustain quality of the services. The aim of this study is to determine the workload pressure and job strain among medical officers in health clinics (HC...

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Main Author:	Kamaruzaman, Ahmad Zulfahmi Mohd
Format:	Thesis
Language:	English
Published:	2019
Subjects:	R Medicine
Online Access:	http://eprints.usm.my/49621/1/Ahmad%20Zulfahmi%20Mohd%20Kamaruzaman-24%20pages.pdf
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id	my-usm-ep.49621
record_format	uketd_dc
spelling	my-usm-ep.496212021-09-02T04:28:17Z Workload pressure and job strain among medical officers in health clinics, Kelantan 2019-05 Kamaruzaman, Ahmad Zulfahmi Mohd R Medicine Background: Proper distribution of human resources and job strain control are among the important factors to ensure high quality performance and sustain quality of the services. The aim of this study is to determine the workload pressure and job strain among medical officers in health clinics (HCs), Kelantan, and the correlation between these two factors. Methods: This study was a combination of record review survey using human resources data of year 2018 involving HCs in Kelantan and cross-sectional survey on job strain among medical officers in HCs. The study was conducted between January and April 2019 and implemented using clustered random sampling as all HCs in seven districts in Kelantan were chosen (Kota Bharu, Tumpat, Pasir Mas, Tanah Merah, Bachok, Pasir Puteh, and Machang). Firstly, the workload pressure was determined by using Workload Indicator of Staffing Needs (WISN), developed by World Health Organisation (WHO). It was considered high workload pressure when ratio between required and acquired medical officers less than one. Meanwhile, medical officers from those HCs were given the Malay version of validated Job Content Questionnaire (JCQ) in order to investigate job strain. There were three components investigated and two of them; decision latitude and psychological demand were applied to define job strain. The data was presented descriptively using mean and standard deviation as well as frequency and percentage upon the type of variables. Next, workload pressure and JCQ scales were correlated to find the association. Results: A total of 85 HCs were involved in the study. Our findings indicated that 58 (68.2%) of HCs in Kelantan acquired high workload pressure. Tanah Merah, Tumpat, Pasir Mas and Kota Bharu had the most HCs with high workload pressure. The prevalence of high strain among medical officers in HCs was 22%. The correlation matrixes descriptively appreciated that workload pressure was associated with job strain. However, we found that there was no significant correlation between them. Conclusion: Majority of HCs in Kelantan had high workload pressure and concurrently 22% their medical officers were having high job strain. Existence of both factors exert great harm to the quality of health deliveries especially in Kelantan. 2019-05 Thesis http://eprints.usm.my/49621/ http://eprints.usm.my/49621/1/Ahmad%20Zulfahmi%20Mohd%20Kamaruzaman-24%20pages.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Sains Perubatan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	R Medicine
spellingShingle	R Medicine Kamaruzaman, Ahmad Zulfahmi Mohd Workload pressure and job strain among medical officers in health clinics, Kelantan
description	Background: Proper distribution of human resources and job strain control are among the important factors to ensure high quality performance and sustain quality of the services. The aim of this study is to determine the workload pressure and job strain among medical officers in health clinics (HCs), Kelantan, and the correlation between these two factors. Methods: This study was a combination of record review survey using human resources data of year 2018 involving HCs in Kelantan and cross-sectional survey on job strain among medical officers in HCs. The study was conducted between January and April 2019 and implemented using clustered random sampling as all HCs in seven districts in Kelantan were chosen (Kota Bharu, Tumpat, Pasir Mas, Tanah Merah, Bachok, Pasir Puteh, and Machang). Firstly, the workload pressure was determined by using Workload Indicator of Staffing Needs (WISN), developed by World Health Organisation (WHO). It was considered high workload pressure when ratio between required and acquired medical officers less than one. Meanwhile, medical officers from those HCs were given the Malay version of validated Job Content Questionnaire (JCQ) in order to investigate job strain. There were three components investigated and two of them; decision latitude and psychological demand were applied to define job strain. The data was presented descriptively using mean and standard deviation as well as frequency and percentage upon the type of variables. Next, workload pressure and JCQ scales were correlated to find the association. Results: A total of 85 HCs were involved in the study. Our findings indicated that 58 (68.2%) of HCs in Kelantan acquired high workload pressure. Tanah Merah, Tumpat, Pasir Mas and Kota Bharu had the most HCs with high workload pressure. The prevalence of high strain among medical officers in HCs was 22%. The correlation matrixes descriptively appreciated that workload pressure was associated with job strain. However, we found that there was no significant correlation between them. Conclusion: Majority of HCs in Kelantan had high workload pressure and concurrently 22% their medical officers were having high job strain. Existence of both factors exert great harm to the quality of health deliveries especially in Kelantan.
format	Thesis
qualification_level	Master's degree
author	Kamaruzaman, Ahmad Zulfahmi Mohd
author_facet	Kamaruzaman, Ahmad Zulfahmi Mohd
author_sort	Kamaruzaman, Ahmad Zulfahmi Mohd
title	Workload pressure and job strain among medical officers in health clinics, Kelantan
title_short	Workload pressure and job strain among medical officers in health clinics, Kelantan
title_full	Workload pressure and job strain among medical officers in health clinics, Kelantan
title_fullStr	Workload pressure and job strain among medical officers in health clinics, Kelantan
title_full_unstemmed	Workload pressure and job strain among medical officers in health clinics, Kelantan
title_sort	workload pressure and job strain among medical officers in health clinics, kelantan
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Sains Perubatan
publishDate	2019
url	http://eprints.usm.my/49621/1/Ahmad%20Zulfahmi%20Mohd%20Kamaruzaman-24%20pages.pdf
_version_	1747822006476210176

Workload pressure and job strain among medical officers in health clinics, Kelantan

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