Service Recovery Performance: The Effect Of Management Commitment To Service Quality Among The Frontline Hotel Employees Through Work Engagement And Job Embeddedness
Service recovery performance is crucial in the hotel industry as it reflects the action or behaviour of the frontline employees when encountering a service failure. The success of handling a service recovery situation may rely upon the commitment of the management towards upholding service quality....
Saved in:
Main Author: | Hamir, Norhamizan |
---|---|
Format: | Thesis |
Language: | English |
Published: |
2020
|
Subjects: | |
Online Access: | http://eprints.usm.my/51862/1/NORHAMIZAN%20BIN%20HAMIR%20-%20TESIS%20cut.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Frontline Employees’ Service Recovery Performance in Malaysian Hotels
by: Nik Mohd Masdek, Nik Rozana
Published: (2010) -
The Influence Of Personal And Work Environment Characteristics On Staff Engagement In Informal Learning Activities At Private Universities In The Sultanate Of Oman
by: Al-Araimi, Mubarak Ali Khamis
Published: (2018) -
The Influence Of Instructional Leadership Of Middle Managers On Teacher Commitment Through Professional Learning Community And The Role Of Trust In Leader As A Moderator
by: Amin, Nor Aiza Zamzam
Published: (2018) -
Supervisory Behaviour And Its Relationship With Teachers' Teaching Performance, Work Motivation And Job Satisfaction
In Oman
by: Nasser AlJabri , Salim Hamood
Published: (2009) -
Pre-service English Language Teachers’ Learning Experiences with
E-portfolios for Development and Growth
by: Khan, Mahbub Ahsan
Published: (2010)