The Influence Of Hospitality And Service Quality Toward Tourist Satisfaction And Loyalty

The purpose of this study is to provide an understanding of the influence of hospitality and service quality toward tourist satisfaction and loyalty.. This study also uses a causative model in solving some aspects of customer satisfaction and loyalty. The gap in this study forms the basis of the stu...

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Main Author:	Moh'd Bani-Khaled, Jehad Hasan
Format:	Thesis
Language:	English
Published:	2020
Subjects:	TH1-9745 Building construction
Online Access:	http://eprints.usm.my/52383/1/Pages%20from%20JEHAD%20HASAN%20MOH%27D%20BANI-KHALED%20-%20TESIS.pdf
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id	my-usm-ep.52383
record_format	uketd_dc
spelling	my-usm-ep.523832022-04-22T02:16:09Z The Influence Of Hospitality And Service Quality Toward Tourist Satisfaction And Loyalty 2020-10 Moh'd Bani-Khaled, Jehad Hasan TH1-9745 Building construction The purpose of this study is to provide an understanding of the influence of hospitality and service quality toward tourist satisfaction and loyalty.. This study also uses a causative model in solving some aspects of customer satisfaction and loyalty. The gap in this study forms the basis of the study, which is the means of the quality of services affecting the hotel services. More specifically, customer satisfaction and its impact on tourist loyalty is a key objective in promoting customers in Jordan. In this context, the relationship between tourist loyalty and its antecedents becomes the focus of the entire study. In this study, Structural Equation Modeling (SEM) was used by analyzing data in Partial Least Square (PLS) to understand the study questions and to get the most appropriate results by combining direct, latent, and factorial factors. 2020-10 Thesis http://eprints.usm.my/52383/ http://eprints.usm.my/52383/1/Pages%20from%20JEHAD%20HASAN%20MOH%27D%20BANI-KHALED%20-%20TESIS.pdf application/pdf en public phd doctoral Universiti Sains Malaysia Pusat Pengajian Perumahan, Bangunan & Perancangan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	TH1-9745 Building construction
spellingShingle	TH1-9745 Building construction Moh'd Bani-Khaled, Jehad Hasan The Influence Of Hospitality And Service Quality Toward Tourist Satisfaction And Loyalty
description	The purpose of this study is to provide an understanding of the influence of hospitality and service quality toward tourist satisfaction and loyalty.. This study also uses a causative model in solving some aspects of customer satisfaction and loyalty. The gap in this study forms the basis of the study, which is the means of the quality of services affecting the hotel services. More specifically, customer satisfaction and its impact on tourist loyalty is a key objective in promoting customers in Jordan. In this context, the relationship between tourist loyalty and its antecedents becomes the focus of the entire study. In this study, Structural Equation Modeling (SEM) was used by analyzing data in Partial Least Square (PLS) to understand the study questions and to get the most appropriate results by combining direct, latent, and factorial factors.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Moh'd Bani-Khaled, Jehad Hasan
author_facet	Moh'd Bani-Khaled, Jehad Hasan
author_sort	Moh'd Bani-Khaled, Jehad Hasan
title	The Influence Of Hospitality And Service Quality Toward Tourist Satisfaction And Loyalty
title_short	The Influence Of Hospitality And Service Quality Toward Tourist Satisfaction And Loyalty
title_full	The Influence Of Hospitality And Service Quality Toward Tourist Satisfaction And Loyalty
title_fullStr	The Influence Of Hospitality And Service Quality Toward Tourist Satisfaction And Loyalty
title_full_unstemmed	The Influence Of Hospitality And Service Quality Toward Tourist Satisfaction And Loyalty
title_sort	influence of hospitality and service quality toward tourist satisfaction and loyalty
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Perumahan, Bangunan & Perancangan
publishDate	2020
url	http://eprints.usm.my/52383/1/Pages%20from%20JEHAD%20HASAN%20MOH%27D%20BANI-KHALED%20-%20TESIS.pdf
_version_	1747822172624125952

The Influence Of Hospitality And Service Quality Toward Tourist Satisfaction And Loyalty

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